R0028800 Customer Advocate I - DGD (Open) Job Listing at HCSC in Belleville, IL (Job ID R0028892)

Description

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary Under Supervision, This Position Is Responsible For Working On The Phone In A Call Center To Assist Members Providers Groups And Third Parties By Responding To Telephone Inquiries In A Prompt, Accurate And Objective Manner. Duties Include Conducting Research And Adjudication Of Processor Level Claims While Spending Up To 90 Of The Scheduled Time On The Phone According To Business Need.

JOB REQUIREMENTS:
* High school diploma OR GED.
* 6 months customer service experience OR 6 months experience in an office environment.
* Data entry and/or typing experience.
* Interpersonal skills.
* Clear and concise verbal and written communication skills.
* Analytical and organizational skills and independent decision-making skills.
* Ability to spend up to 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:
* Knowledge of Dental Industry.
* Experience with insurance and/or in a dental office.
* Multi-lingual.
* PC proficiency in Microsoft Word and Excel

THIS IS A FLEX ROLE WORKING 3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME

#LI-HYBRID

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 Apply on company website