Description
What We Do
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join usNot only do we provide competitive wages, you will also have access to great benefits and employee
discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and
bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch
with us by submitting your application. We look forward to hearing from you!
Position Summary:
Assists and advise staff in our Trussville AL location, remote locations, and production facilities with technical support of desktop computers, manufacturing hardware, systems, applications, and related technology. Works with Internal SME's and Vendors to address unique issues that can only be resolved through custom developed solutions. Support includes the ability to work independently on specifications, installation and testing of computer systems, peripherals, and IT manufacturing systems within established guidelines and work directly with internal SME's and Vendors to obtain positive outcomes. Assist in the maintenance and testing of network servers and associated equipment. Provides friendly and effective internal customer support for a variety of IT related issues ranging from moderate to advanced desktop troubleshooting through Data Center maintenance and Manufacturing Facility support. Requires a focus on customer service and making sure all customers have the proper IT tools and support to accomplish their work.
Position Responsibilities:
· Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, manufacturing systems and software.
· Addresses escalations with vendor support contacts and SME's to resolve technical problems with desktop computing equipment and software.
· Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
· Works with procurement staff to purchase hardware and software.
· Assesses functional needs to determine specifications for purchases
· Order's computer supplies
· Maintains telephone system
Works as an intermediary between different support teams to ensure that all IT systems in their area of responsibility meets business SLA's.
Specific Knowledge, Skills or Abilities Required:
· Experience in supporting Windows Operating Systems desktop/laptop PCs
· Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
· Experience installing software, patches, updates on desktops, laptops, and servers
· Experience troubleshooting basic network, software, printing problems
· Experience in the understanding of general enterprise computing (domains, user accounts, network shares, active directory and other systems).
Competencies:
Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality while actively engaging other team members.
Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation, and mutual respect.
Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities while actively sharing this knowledge with other team members.
Willingness to work with others and coach/teach in effort to develop and support other employees' development.
Position Qualifications:
Education:
HS diploma or equivalent
Certification or some college level training in information technology preferred
Experience:
5 – 7 years of experience in an elevated information technology support role
Work Environment and Physical Requirements:
Office/Production Environment
Ability to sit for long periods of time
Requires walking, standing, bending and lifting for long periods of time
Vision abilities required install and maintain computer equipment, and to validate and enter data on computer
Able to lift up to 50 lbs. frequently
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
Note:
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.
Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.
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