Are you passionate about helping people solve IT problems? Englewood Health is looking for a bright, adaptable, and hardworking Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer you will provide level 2 support for IT equipment and services across the health system. In this role a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast paced team environment, and possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, and networking disciplines.
Job Essentials: The ideal candidate will meet the following requirements and competencies.
- Windows OS and Citrix Zendesktop deployment and support
- User hardware/software/peripheral support
- LAN troubleshooting and support
- Systems administration
- Hardware procurement and asset management
- Creating and maintaining documentation
- Mentoring and handling escalations from junior technicians
- A minimum of three years of IT hardware deployment experience required.
- Proficient in planning and estimating the work effort, proactive escalation for help, delivering projects on time, good organization and communication skills
- Availability to work beyond normal business hours and participate in on call rotation
Education Requirements: Bachelor's degree preferred or work experience and formal training equivalent to a four-year degree.
Department: Information Technology
Location: Englewood, NJ
Status: Full Time
Hours: 9:00am - 5:00pm
Englewood Health is one of New Jersey's leading hospitals and healthcare networks. Composed of Englewood Hospital, the Englewood Health Physician Network, and the Englewood Health Foundation, the health system delivers nationally recognized care in a community setting to residents of northern New Jersey and beyond. The hospital, founded in 1890, consistently earns high marks for clinical excellence and patient safety. It is among the top 10% of hospitals in the nation to earn the 2019 Healthgrades Patient Safety Excellence Award. The hospital is also nationally recognized for nursing excellence, earning a fourth consecutive designation by the Magnet Recognition Program® in 2016. Areas of clinical excellence include cardiac surgery and cardiac care, cancer care, orthopedic surgery, spine surgery, vascular surgery, and women's health, as well as bloodless medicine and surgery. Englewood Health is continually expanding services and enhancing access through the Englewood Health Physician Network, a coordinated network of office-based and hospital-based providers at more than 100 locations in six counties in New Jersey and New York. Through the main acute-care facility, physician network, hospital outpatient departments offering imaging services in local communities, and a variety of community health and wellness programs, Englewood Health delivers a healthcare experience that puts patients at the center.
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