IT Applications Administrator II- Fort Worth Job Listing at EECU in Fort Worth, TX (Job ID 2306)

Description

We're thrilled to announce an exciting opportunity in our IT department --- looking for a System Software Admin II! 

EECU is looking for an IT Systems Software Administrator II (Applications) that will be part of a team that manages and supports the more than 50 on-premise and cloud-based systems of the Credit Union. 

Systems administrator II responsibilities include: 

• Enterprise Application Management & Support:
   Take a leading role in the management, support, and ongoing maintenance of over 50 enterprise applications that span both on-premises and cloud environments. This includes our core processing system, which serves as the foundation of our business operations. You will be responsible for ensuring comprehensive documentation, identifying opportunities for system enhancements, driving improvements, and delivering exceptional service to internal customers across all departments.
• Core System Operations & Availability:
   Ensure the continuous 24/7 operational availability of critical systems, with particular focus on the core processing infrastructure. Responsibilities include developing, managing, and monitoring automated batch job schedules, responding quickly and efficiently to any after-hours job failures or system alerts, and applying scheduled software releases and service packs. Proactively identify and resolve technical issues to avoid service interruptions, and support credit union staff with system-related questions and challenges.
• Application Support Ownership:
   Serve as the primary point of contact for approximately 33% of the organization's enterprise applications. This includes hands-on responsibilities such as managing application configurations, performing patching and upgrades, resolving issues in collaboration with vendors, and providing functional support to end-users. For the remaining systems, you will act as the designated backup support resource, ensuring knowledge sharing and redundancy within the team.
• Cross-Departmental Collaboration & Project Participation:
   Work in close partnership with internal IT colleagues, third-party vendors, and various business units to assess new technology needs and implement new applications or enhancements. Play an active role in both departmental initiatives and enterprise-level technology implementation projects, contributing technical expertise and business insight to ensure successful outcomes.
• Performance Review & Optimization:
   Conduct ongoing reviews of application performance to ensure all systems meet current business requirements and operate efficiently. Develop and implement plans to enhance system performance, mitigate recurring issues, and improve the overall user experience. Make recommendations to improve business processes through the strategic use of technology.
• Technical Escalation:
   Serve as the go-to escalation point for complex service desk tickets and support requests related to enterprise applications. Share best practices, facilitate knowledge transfer, and promote a collaborative, problem-solving culture within the IT team.

Candidates should possess the following knowledge and experience:

• Professional Experience:
   A minimum of 2 years of proven, successful performance as a Systems Support Analyst I (SSAI), demonstrating the ability and readiness to operate at a Level II capacity.
  OR
   4–6 years of relevant, hands-on experience in technical IT roles, such as IT helpdesk support, application support, systems administration, or similar technology-focused positions.
• Educational Background:
   A bachelor's degree in information technology, Computer Science, Information Systems, or a closely related field is required. Equivalent work experience combined with relevant certifications may be considered in lieu of a formal degree.
• Technical Competencies:
   Strong knowledge of enterprise applications, batch processing, automated job scheduling, software patch management, system troubleshooting, and vendor coordination. Familiarity with both on-premises and cloud-based application environments is essential.
• Soft Skills and Attributes:
   Excellent problem-solving abilities, attention to detail, and the capacity to manage multiple priorities in a fast-paced environment. Strong interpersonal skills with a commitment to providing outstanding internal customer service. Ability to mentor and lead peers through complex technical challenges. Overall appreciation and commitment to maintaining/fostering a positive work environment.
• College degree, such as computer science or business preferred.
• EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.  
• Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg E and Reg CC. Required to attend initial and ongoing annual Bank Secrecy Act training.

For more than 90 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with over $4 billion in USD assets and serves over 297,000 members through 21 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram's readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being. 

EECU is an EOE/Vets/Disabled Employer. 

We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans status or on the basis of disability. 

For more information on our organization and our best in class benefits please visit EECU Careers at www.eecu.org/careers.