Servicing Strategic Partnerships Manager Job Listing at DriveTime in Tempe, AZ (Job ID R14410)

Description

What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

In short, as the Servicing Strategic Partnerships Manager, you will oversee projects across multiple business segments, ensuring expectations are clearly defined, timelines are aligned, and deliverables are met. Success in this role requires strong organization, follow-through, cross-functional coordination, and the ability to manage competing priorities while maintaining strong partner relationships.

• Manage intake of partner and business owner requests, clarifying scope, requirements, timelines, and expected outcomes before initiating work.

• Define project deliverables and coordinate handoffs to appropriate internal teams.

• Track progress, monitor milestones, and ensure timely, accurate completion of deliverables.

• Maintain visibility into active projects and provide consistent status updates to stakeholders.

• Serve as the primary point of contact for partner inquiries, requests, and issue resolution.

• Build and maintain strong working relationships with internal and external partners.

• Align partner priorities with internal capabilities while ensuring clear communication of expectations and timelines.

• Ensure fulfillment of contractual obligations, including reporting, audits, due diligence, and risk assessments.

• Identify, escalate, and resolve risks or delays that may impact partner commitments.

• Develop operational expertise and proactively identify process improvements, driving accountability and change across teams.

The Specifics.

• Bachelor's degree or equivalent experience preferred. High School Diploma or GED required.

• 5+ years experience in a account manager, vendor manager, customer service or operations leader role.

• Exceptional verbal and written communication skills: Ability to communicate confidently and effectively with diverse audiences, including management.

• Collaborative team player: Thrives in a high-functioning team environment, committed to collective success.

• Strong organizational and time management skills: Proficient in prioritization and setting clear expectations while managing multiple projects and deadlines.

• Thrives under time constraints: Demonstrates the ability to meet time-sensitive deliverables.

• Outstanding problem-solving skills: Proficient in asking pertinent questions and bridging gaps between partners and business teams.

• Passionate and goal-oriented: Enthusiastic about work and dedicated to not only meeting but exceeding goals.

So What About the Perks? Perks matter

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 

• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.

• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!