Description
Job Details General Summary:
Transportation Operations Center TOC Customer Service Associate is responsible for the communication to stores, carriers, and DG Support Team on carrier deliveries and other administrative functions. Responsibility includes proactively tracking, tracing, and reporting on outbound dedicated loads, addressing respond tickets, StoreNet communications and store requests. Works with the private fleet and 3rd party carrier teams to ensure on time store deliveries and monitor all trailer activities. Works with private fleet to ensure driver safety and compliance.
Duties and Essential Job Functions
Job Qualifications
Knowledge and Skills
Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics company, or contact center required.
One year experience using contact center software (i.e. ServiceNow, Smartsheets, Salesforce, 3CL, Nice, etc.) preferred.
Dollar General is an equal opportunity employer.
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