Description
**Description**
Under the general supervision and according to established policies and procedures, the Unit Coordinator (UC) ensures that patients, their families and guests have an unparalleled experience at Mission Hospital while serving as the face of our Ministry and proactively setting the stage for the patient experience, by professionally and efficiently providing and/or coordinating patient/visitor/guest experience. The UC effectively communicates via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. The UC is responsible for serving as the primary resource person in identifying and facilitating problem resolution for our patients and guests while utilizing independent decision making to manage complex situations while ensuring positive outcomes. The UC participates in activities that result in high patient and family satisfaction and contributes to the reputation of the unit while serving as an advocate for all patients and visitors. The UC functions as a resource to members of the healthcare team and is familiar with multiple Mission Hospital resources. The UC creates an environment that is physician-friendly and supportive. The UC carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills and assumes responsibility for self-development within the role and participates in continuous improvement activities. The UC supports the healthcare team by anticipating and responding to patient and visitor needs and team requests.
Providence caregivers are not simply valued - they're invaluable. Join our team at Mission Hospital Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
**Required Qualification:**
3 years experience in delivering high level of service in guest relations.
**Preferred Qualifications:**
Associate's Degree.
Training in customer service, service recovery, conflict resolution.
Coursework/Training: Medical terminology course.
Experience working in healthcare delivery environment.
Discovery experience.
**Why Join Providence?**
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
**About Providence**
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
**About the Team**
The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
**Requsition ID:** 292000
**Company:** Providence Jobs
**Job Category:** Clinical Administration
**Job Function:** Clinical Support
**Job Schedule:** Full time
**Job Shift:** Day
**Career Track:** Admin Support
**Department:** 7500 MH CLIN INST-TRAUMA
**Address:** CA Mission Viejo 27700 Medical Ctr Rd
**Work Location:** Mission Hospital Mission Viejo
**Pay Range:** $23.00 - $33.73
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at
Compensation Information:
$23.0 / Hourly - $23.0 / Hourly
Starting At: 23.0 Hourly
Up To: 33.73 Hourly
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