Office Professional - Dental Hygiene Clinic & HW Division (On Site - University Center, MI) Job Listing at Delta College in University Center, MI (Job ID 6120)

Description

The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

POSITION SUMMARY:

The two primary functions of this position are to support the dental clinic, and to provide support to other Health and Wellness division programs. This position will facilitate and meet the needs of 60+ dental hygiene and assisting students, and the patients while managing all aspects of a dental office. The various aspects of the dental office are: explaining policy and procedures, conflict resolution, scheduling and rescheduling patients, answering phone calls, ensuring policies and protocol are followed, developing forms to increase communication and efficiency of the office, communication with patients, students and faculty, tracking inventory, ordering supplies, trouble-shoot equipment and software issues, contact appropriate department or vendor if repair is needed, and coordinate repairs as needed. The position will provide support to the associate dean and faculty in multiple areas, based on distribution of occupied faculty offices. This includes providing full and part-time faculty with clerical/secretarial support, customer service, office coordination, and technology assistance. Customer service is also provided to students and community members who call, email, or walk in. This position is responsible to coordinate activities and tasks to ensure a productive working environment while meeting simultaneous deadlines. Dental Clinic:

Students

• Supporting students with how to use the dental software for scheduling patients.
• Assist students with meeting program requirements and following policy and procedures.
• Works with students on concerns and problems.

Communication

• To facilitate meeting the needs of the students and patients, excellent communication is essential in every aspect of the dental office.
• Explaining policy and procedures in different ways to ensure the student/patient understands.
• Recognizing when a student/patient is upset and having the ability to resolve the issue.
• Appropriate professional communication with medical providers regarding the patient's medical history.
• Assisting the student with completion of requirements, ensuring proper documentation in the dental chart, explaining to the student how to properly follow protocol and assist the student with problem solving and communication with the patient.
• Ability to understand various problems related to equipment, software, orders, facility issue. Be able to explain the problem to the appropriate department, communicate update to appropriate individuals, organize repair, and follow through to ensure problem has been resolved.
• Continuous communication with DH/DA program coordinator, and faculty regarding numerous day to day issues.

Patients

• Returns phone calls to community and answers questions.
• Explains procedures and policy.
• Prepares and maintains patient dental records and patient computer data.

Budget & Inventory

• Maintain inventory.
• Order supplies for dental clinic and computer lab.

Scheduling of repairs and maintenance in dental clinic.

• Post charges, collect fees from patients, make deposits.

Repairs

• Trouble-shoot repairs of equipment and software. As needed, contact and coordinate vendors for repair.
• Track the progress regarding repairs, ordering parts and share with faculty how to take care of minor problems and how to prevent problems as explained by repair person.

Division Office:

Technological Support

• Uses Word, Excel, PowerPoint, Access to design, format, print, and reproduce requested projects. These projects may include, but are not limited to: syllabi, test, presentations, course packs, agendas, memoranda, brochures, graphs, and charts.
• Uses Ellucian Colleague to retrieve documents including but not limited to: master schedule information, student schedules, class lists, wait lists, enrollment records, and registration tallies as requested by the Division Associate Dean and faculty, as needed to serve students.

Office Management

• Orders, maintains, and distributes supplies using the College approved online ordering system.
• Works independently to coordinate multiple tasks while maintaining a productive work environment.
• Operates office equipment (personal computer, printer, photocopier, fax); trouble shoots as appropriate.
• Maintains filing system (paper and electronic) for the office areas.

Communication and Informational Resource

• Handles questions and concerns (face-to-face, telephone, email, letter, memo) from faculty, staff, students, and the community.
• Answers questions requiring broad based knowledge of the College.

Divisional Support

• Performs support duties for the Health and Wellness Division Associate Dean, Discipline/Program Coordinators, division full-time and adjunct faculty, and other assigned faculty.
• Coordinates with Associate Dean, Program/Discipline Coordinators, student workers, Facilities Management and Public Safety to maintain the function and integrity of discipline-specific classroom equipment and supplies.

Full-time and Part-time Faculty Support

• Provide complex and confidential support duties for full and part-time faculty in multiple locations, based on need as determined by locations of occupied faculty offices, including, but not limited to areas noted above.
• Provides support for division and faculty-affiliated activities, including but not limited to Lifelong Wellness programs, accreditations, Camp Health & Wellness, pinning ceremonies, special events.

• Specific certification, training, apprenticeship or experience in addition to high school diploma or GED
• One to three years of position related experience
• Dental Assistant/Receptionist experience
• Good organizational and problem solving skills
• Knowledge of Eaglesoft
• Excellent communication skills

• A certified dental assistant or a registered dental assistant

Special Instructions

Complete an on-line application and attach a cover letter with position title, resume and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Transcript 1
2. Letter of Recommendation 1
3. Letter of Recommendation 2
4. Letter of Recommendation 3
5. Professional Certifications or Licensures
6. Transcript 2

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