Supervisor Clinical Nurse, RN - Capacity Coordination Center Job Listing at Dartmouth Health in Lebanon, NH (Job ID 3299233-2024-04-01)

Description

Overview

Supervisor Clinical Nurse

Capacity Coordination Center

Full-time (3x12, 8:30am-8:30pm/8:30pm-8:30am rotation) plus 4 hours Admin

Supervises the patient flow and patient transfer functions of the Capacity Coordination Center. Serves as lead, clinical resource, role model and extension of management to uphold policies, procedures and practices. Acts as first point of contact for collaboration on real-time interdepartmental issues.

Responsibilities

1. Assigns staff to daily tasks taking into consideration DHMC and system hospital capacity, call volumes, anticipated patient movement, and staff skill mix
2. Provides real-time monitoring of volumes and workload and acts as front-line resource to staff
3. Addresses potential barriers to effective capacity coordination and works to mitigate barriers
4. Facilitates workflow processes and flow optimization, quality assurance and protocol compliance
5. Ensures that telemedicine lines utilizing call center/triage service meet service line standards for turnaround time, accuracy, support, coordination of care, clinical documentation and communication, and customer service.
6. Participates in the development and reporting of measures of success and evaluation of clinical/operational outcomes
7. Communicates problems that may compromise patient care to the appropriate departmental leadership
8. Provides management/leadership in crisis situations to prevent or minimize disruption of services
9. Participates in performance management of staff members to include coaching, preparation of performance evaluations and performance management process. Initiates disciplinary action as appropriate.
10. Addresses conflicts as they arise. Involves unit leadership, medical leadership and/or House Supervisor as appropriate.
11. Acts as liaison with outside hospitals regarding capacity coordination in the system
12. Acts as delegate of nurse manager in assigned projects, committees and meetings
13. Performs other duties as assigned

Qualifications

• Ability to work effectively in groups of employees and with patients and patient families is essential.
• Demonstrated abilities with problem solving, leadership, communication, fiscal responsibility and teamwork.
• Interpersonal and customer service skills, with the ability to communicate effectively with individuals and groups at various organizational levels and with various disciplines.
• Excellent written, verbal and computer skills required.
• Must obtain and maintain clinical competencies within assigned unit.
• 2 years of progressive responsibility within an acute care setting required.
• Bachelor's Degree (e.g. BSN, BA, BS) at time of hire, or degree expected within 36 months of hire.
• Graduate from an accredited Nursing Program required.

Required Licensure/Certifications

- Licensed Registered Nurse with NH eligibility required. - Basic Life Support (BLS) or higher per unit specific requirements.

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Dartmouth Hitchcock Medical Center and Clinics, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Area of Interest: Professional/Management;
• FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week;
• Shift: Rotating;
• Job ID: 20970;

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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