Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* As a Senior Content Designer, you like being at the intersection of content and design. You understand that content that's well designed is easy to follow and understandable. As a champion for our users, you organize and present content in a meaningful way. You will draw upon your knowledge of content, design and UX best practices, brand guidelines, accessibility standards and competitive research to simplify the user experience. You will collaborate with designers, researchers, product managers, engineering and other stakeholders with occasional direct support from your manager. You may also be called upon to mentor junior colleagues. When you have to show your work, you'll love the chance to participate and run workshops and design crits. *Required Qualifications* * Extensive experience with design software (Figma, Airtable, InVision, Miro) * Experience collaborating across disciplines (design, design ops, research and usability, accessibility, product managers and engineering) * Experience in working with and improving business requirements * Comfortable with UX and Usability terminology, taxonomies and practices, including Design Thinking and Human-Centered Design methods, to solve problems and innovate * Knows how and when to use inventories and audits, content frameworks, competitive analysis and mapping * Knows when to collaborate and compromise and when to be the voice for the user and stand up for what's right. *Preferred Qualifications* * 5+ years experience in UX writing , UX Design or Content Design * 2+ years experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira) * 2+ years experience in web and app experiences * 2+ years experience collaborating with internal team members, such as experience designers, accessibility experts and product managers * 2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro * Experience in health care, pharmacy or other regulated fields (insurance, finance, etc.) * Experience with translation and transcreation best practices * Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar * Portfolio should include work on digital products and/or services, service design or human centered designs *Education* Bachelor or master's degree preferred in the field of Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism. Extensive work experience, academic work or certifications in user experience fields are also welcome. *Key Responsibilities * * Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content. * Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction. * Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards. * Challenge the status quo and know when to advocate for new design patterns versus relying on old systems. * Drive collaboration with designers, product managers, and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey. * Lead other content strategists/designers in developing user stories and providing guidance on priorities. * Facilitate workshops and design crits and own content reviews and iterations across stakeholders from product to legal. *Pay Range* The typical pay range for this role is: $69,300.00 - $152,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 06/14/2024
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