Description
VP, Executive Medical Director of Operations
The total FTE allocated for this role is 0.8-0.9 Administrative and 0.1-0.2 Clinical FTE. Compensation range for this role will be $609,066 - $744,414.
Due date for application is Friday, 4/3.
Please submit a CV and letter of intent.
- 1-2 page letter of intent outlining why you are interested in this position, the strengths you bring, and your vision and opportunities you see in this space.
REPORTS TO
CPMG Executive Medical Director
JOB SUMMARY
Reporting directly to the Market Executive Medical Director (EMD), the “VP, Executive Medical Director of Operations” collaborates with the Market “VP, Ambulatory Operations.” This collaboration will have joint accountability over Market ambulatory care and operations. Additionally, the position will oversee the creation and sustainability of clinical practice, sustainability of our business, and assurance of optimal, culturally responsive, and high-quality care for our members, all in alignment with the Enterprise strategic goals.
In collaboration with the “VP, Ambulatory Operations”, the position will ensure that clinical operations meet all Market strategic goals related to quality, affordability, experience, equity, and growth. Given that the EMD and Medical Group have responsibility for controlling inappropriate and unnecessary medical costs, managing total cost of care will be a major responsibility for the position. Oversight for quality and effectiveness along the continuum of care, in consultation with clinician advisors, hospitalists and others, will be essential. Leading as One Enterprise is imperative in this work, so coordination with other Markets through the KP Medical Foundation strategic vision will be crucial.
Primary accountability will also include operational effectiveness and facilitation of sharing best practices among service lines, departments, medical centers, practice sites, other care facilities and home care. Other accountabilities include the evaluation and deployment of optimal care delivery models as well as identification, alignment, and execution of evidence-based practices. Specific areas of focus and oversight include care delivery service planning, patient care access, stewardship, network management and quality care initiatives, and digital health. This position is eligible for both an AIP and LTIP.
PRINCIPAL DUTIES & RESPONSIBILITIES
Responsibility Description
Leadership
Professional Respect and Credibility:
· Embodies and emanates desired culture behaviors congruent with the KP Medical Foundation and Enterprise mission, vision, and goals.
· Leads as One KP across the Enterprise
· Leads by example through integrity, transparency, commitment to unparalleled levels of service, and dedication to active culture change.
· Collaborates Effectively with the market VP, Ambulatory Operations
· Partners with Network leadership to support network operations, network quality, partnership opportunities and assessment · Provides clinical leadership in partnership with Continuum leadership and teams.
Clinical Proficiency:
· Stays abreast of current health care and public policy trends
· Maintains their knowledge of major advances in the practice of medicine and within the specialty areas.
· Enhances knowledge through attendance of external conferences, educational seminars and involvement in professional association activities.
Communications:
· Clearly communicates CPMG's and KP's vision, mission, and operating plan with the medical group and care delivery operations at large
· Promotes open, effective, and ongoing communication and the sharing of information among and
between KP employees, clinician leadership and medical staff.
Strategic Leadership
Planning/Goal Setting:
· Provides oversight where and how care delivery within the Market network occurs in collaboration with HP and PMG.
· Provides leadership in the development and execution of key strategies which differentiate KP from its competitors in the areas of service and clinical experience.
· In partnership with the VP, Ambulatory Operations, this position directs the planning, implementation, and evaluation of new care delivery models in Market in collaboration with the KP Medical Foundation.
· Participates in expanding markets through collaboration with Market and KP Medical Foundation on business line growth strategies.
· Provides clinician and Market perspective for Market labor relations.
· Designs particular medical care programs (e.g., Kaiser Permanente Medical Care Program), as directed by EMD.
Leadership Development:
· Effectively coaches, mentors, and develops direct reports
· Responsible for creating a leadership pipeline and identifying emerging leaders
· Develops cultural competency and agility in self and others to understand and respond to the different care experiences faced by our diverse patient population.
· Ensures direct reports create a team-based leadership environment with dyad, business management, analytics and other professional staff partners
Strategic Direction
· Responsible for ensuring our network partnerships align with our strategy. The EMD-O will collaborate closely with HP to ensure our network's composition supports and advances our strategic objectives.
· EMD-O will take a proactive role in evaluating partnership opportunities, fostering strong relationships across the network, and regularly assessing whether our partnerships are still meeting our strategic needs and ensures the network remains dynamic and fully aligned with where we want to go as an organization.
· Provides leadership and guidance in stewarding the organization through inevitable change which integrates different points of view and builds ownership.
· In partnership with the VP, Ambulatory Operations, this position provides oversight for all ambulatory clinic operations and programs in collaboration with the KP Medical Foundation and Market Leadership Team to drive process and organizational improvement.
· Provides leadership in the development and execution of key strategies which differentiate KP from its competitors in the areas of service and clinical experience.
· In partnership with the VP, Ambulatory Operations, this position directs the planning, implementation, and evaluation of new care delivery models in Market in collaboration with the KP Medical Foundation.
· Participates in expanding markets through collaboration with Market and KP Medical Foundation on business line growth strategies.
· Establishes an environment that supports caregivers and develops sustainable practices by enhancing growth, providing open communication, and increasing clinician satisfaction as the clinical lead of all clinicians and providers.
Operational Excellence
Operations:
· Ensures smooth coordination throughout the integrated delivery system with a focus on appropriate and optimized internalization of services.
· Provides clinician and Market perspective for Market labor relations.
· Meets or exceeds experience standards and Market benchmarks.
· Ensures high quality delivery of care to meet or exceed accepted standards.
· Deploys care delivery resources appropriately and keeps organization fiscally sound.
· Designs particular medical care programs (e.g., Kaiser Permanente Medical Care Program), as directed by EMD.
· Coordinates with teams responsible for professional and facilities contracting.
· Accountable for informing capital and facilities strategic needs.
· Supports and drives towards the integration of care delivery across departments, ambulatory care and throughout the continuum of care to reduce “silos” of care in order that we may provide the best quality of care, enhanced care experience and more affordable care.
· Actively builds a culture of equity by understanding health disparities and creating system level interventions to address them.
Quality of Care:
· Partners with the other Medical Directors and leaders in Quality to ensure high quality of care, and links with them to design and strategically plan operational programs and initiatives to continuously improve our quality of care.
Care Experience:
· Accountable with KFHPCO leadership for patient access and overall customer and patient satisfaction with KPCO.
· Responsible for developing exceptional service and ownership culture in all sites.
Finance and Resource Management:
· Manages total cost of care in care delivery as measured by PMPM in collaboration with HP and PMG
· Jointly accountable with the CPMG Senior Executive Team, KFHPCO leadership, and the CPMG Executive Financial Officer for overall financial performance of the CPMG Region.
· Works with senior operations leaders to develop, implement, and prioritize resource management strategies in the care delivery system.
Innovation:
· Serves as a Sponsor or Co-Sponsor with the “VP, Ambulatory Operations” for the following areas: Workforce planning, Care delivery service planning and practice optimization, Clinical IT projects, Digital health, Regional Labor Management Partnership, and Health equity in all populations
· Partners with informatics leadership to leverage our information systems and significantly enhance the practice of medicine of our care teams.
· Supports and seeks new technology, new care delivery models, and new products to push/pull us toward market leading performance.
Staff Engagement and Relationship Management
· Provides leadership/liaison for the Medical Group with KFHPCO in (a) staffing and day-to-day operations, and (b) relationship of CPMG to other KP regions and to Program Office.
· Models and Advocates for inclusion
· Work to create a satisfying and sustainable work environment for clinicians to allow a sense of success in the workplace.
HR Management:
· Partners with the KFHPCO HR Leadership to develop and promote the systems, knowledge base, and leadership development needed to manage and enhance physicians' and clinicians' performance.
· Provides support and advocacy for direct reports and other CPMG leadership to support their efforts in operational change.
Performance Management:
· Holds Medical Directors' and/or Area Medical Directors accountable for leadership/performance.
· Partners with CPMG and KFHP HR to direct and drive difficult physician, clinician and staff performance management issues.
· Completes performance evaluations for Senior Medical Directors, KFHPCO managers, and other direct reports.
· Identifies providers with skills and talents in administration and leadership and develop them. Works with CPMG HR and KPMF to enroll select providers to any/all Leadership Training opportunities.
JOB SPECIFICATIONS
EDUCATION
REQUIRED
Medical Degree
DESCRIPTION
MD, DO, with experience in a health care business leadership role not including required experience below. Completion of approved residency program.
PREFERRED
MBA, MHA, or MPH – health administration or related field.
LICENSES, CERTIFICATIONS OR OTHER ESSENTIAL QUALIFICATIONS
REQUIRED DESCRIPTION
Minimum
DESCRIPTION
Current unrestricted appropriate Colorado State license, e.g., physician license
Credentialed by KPCO
Colorado Permanente Medical Group Shareholder in Good Standing
Board Certified by ABMS or member of ACPE or another appropriate accreditation
Meets CPMG performance standards for quality, service, access, coding and documentation. Maintains Board Certification and seeks to maintain knowledge of major advances in the practice of medicine and within specialty area.
EXPERIENCE
REQUIRED
Minimum
DESCRIPTION
3-5 years: Recent and progressive management, program, or business development experience.
3-5 years: Experience in clinical program design, development including evaluation of outcomes.
3-5 years clinical care experience
PREFERRED
5-7 years: Progressively responsible management experience in a healthcare environment, including demonstrated success in managing quality, financial resources, identifying and meeting customer requirements, selecting and developing managers, and working effectively with medical staff. Experience with medical staff relations, regulatory agency compliance, group leadership, and organizational services.
COMPETENCIES
Competencies: Skills, Knowledge & Behaviors that are necessary for performing the job
1. Leading as One: Ability and desire to partner with the Foundation, WPMG, and Health Plan to ensure operational alignment, reductions in waste, and efficient/effective work.
2. Leading Change: Guidance and encouragement given to a team to successfully navigate change and remain flexible/adaptable. Helping others let go of outdated ways of thinking/acting. Resetting goals and expectations in response to change.
3. Honesty, Transparency & Courage: Acts in an honest, authentic, and morally responsible way, sharing what they can without sugar-coating. Leans into difficult conversations within and outside of their immediate team.
4. Accountability & Ownership: Works to create clarity regarding who is on point for any given task or project and sets clear due dates, deliverables, and goals. Holds self and direct reports accountable for performance. Often asks “what more can I do?” Admits mistakes. Does not blame others or make excuses. Follows through with what they say.
5. Inclusive Leadership: Seeks feedback to improve self and team. Creates an inclusive environment where everyone feels respected and comfortable speaking up, partnering with one another, admitting mistakes, and seeking out different perspectives.
6. Performance Management: Holds others accountable for behavior and performance. Directs and drives difficult physician, clinician, and staff performance management issues. Provides others with positive and constructive performance feedback on a regular basis.
7. Communication: Communicates in an authentic, clear, and timely manner even when it is difficult. Fosters a thoughtful give and take that encourages mutual learning/understanding.
8. Drive for Results: Leverages those doing the work to identify, prioritize, and track performance against the most important metrics. Sets specific and difficult goals with defined incentives for reaching them and celebrates success. Explains the “why” of the work we do and the problems we are trying to solve.
9. Operational Excellence: Encourages a problem solving and continuous improvement mindset, uses systems thinking, builds and encourages others to build standard work and standard processes. Leverages tools like visual boards, huddles, leader standard work, and A3 thinking to empower teams to solve their own problems.
10. Enterprise Mindset: thinks holistically about decisions (beyond their individual team, function, and immediate goals). Advocates for KP and KP's members not just their team.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties, and skills required. The time devoted to the activities listed may be changed and other duties may be assigned.
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