Administrative Assistant II - Disability Resources Center Job Listing at College of Southern Nevada in Henderson, NV (Job ID R0150433)

Description

The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at hr.recruitment@csn.edu or call (702) 651-5800 to be directed to the appropriate Recruiter.

Job Description

The College of Southern Nevada (CSN) invites applications for the position of Administrative Assistant II within the Disability Resource Center (DRC). This is a full-time, 12-month, benefits-eligible role reporting directly to the campus Senior Associate, ADAAA.

The successful candidate will provide essential administrative support with a dedicated student-centric focus, serving as the primary point of contact for the DRC. This role requires exceptional customer service, the ability to manage multiple priorities, and a collaborative mindset. The ideal candidate will demonstrate empathy, active listening, and a commitment to accountability while navigating CSN policies to support students, faculty, and staff.

Under direct supervision, responsibilities include, but are not limited to:

• Reports directly to the Senior Associate, ADAAA.

• Assists the DRC Manager, Senior Associates, and DRC team with operational and administrative tasks to ensure efficiency.

• Provides functional supervision, training, and workflow coordination for work-study students, student employees, and/or part-time workers.

• Manages daily reception duties, including answering multi-line telephones, responding to emails, and routing inquiries to appropriate staff members.

• Maintains strict adherence to FERPA, HIPAA, ADA(AA) and institutional policies regarding sensitive student data, information, and accommodations.

• Delivers “high-touch” customer service to a diverse population, serving as a primary point of contact and information for students, faculty, staff, and the public.

• Assists with alternative testing logistics and front desk operations in alignment with academic integrity standards; assists with student check-ins and exam scheduling.

• Demonstrates strong multi-tasking, time-management, and organizational skills, with the ability to prioritize high-volume workloads and maintain meticulous attention to detail in a fast-paced environment.

• Maintains regular and consistent attendance.

• Cultivates a welcoming environment for individuals with diverse backgrounds and abilities while utilizing empathy, active listening, professionalism, and accountability when assisting students, faculty, staff, and the public.

• Works collaboratively as part of the DRC team and assists with special projects as assigned.

• Performs other related duties as assigned.

• Must possess superior written, oral, and interpersonal communication skills, with a proven track record of providing inclusive, empathetic, and student-centered service.

• Proactive problem solving abilities within high-traffic, fast-paced environments.

• Exceptional aptitude for quickly mastering and applying complex institutional policies, academic regulations, and departmental workflows.

• Professional experience or strong sensitivity in interacting with diverse populations.

• Advanced command of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Highly developed time-management and organizational skills, with a focus on accuracy, detail, and process improvement.

• Demonstrated expertise in handling highly sensitive information in accordance with HIPAA, FERPA, and other applicable federal, state, local, and county mandates.

• Proven experience utilizing case management software (e.g., AIM) and student information systems (e.g., Banner, PeopleSoft) to maintain accurate and secure student records.

Minimum Qualifications

• Graduation from high school or equivalent education and two years of clerical and administrative support experience which included experience in one or more of the following areas: maintaining records and files; preparing a variety of materials using a personal computer or word processor; assisting customers in completing forms and applications; and/or performing secretarial duties in support of professional staff; OR one year of experience as an Administrative Assistant I in Nevada State service; OR an equivalent combination of education and experience as described above.

Preferred Qualifications

• Experience supporting a diverse student body and workforce, with an understanding of the unique needs of individuals within a higher education or accessibility-focused setting.

• Proven skill in managing complex personnel and student records while strictly adhering to privacy regulations (like FERPA and HIPAA).

• Experience navigating HRIS platforms (Workday, PeopleSoft, Banner, etc.) to manage personnel actions and departmental workflows efficiently.

• One year of experience in a human services or mental health related field.

• One year of administrative experience, preferably within a high-traffic educational or clinical setting.

Weekly Schedule:

Monday - Friday 8:00 am - 5:00 pm

Starting Salary:

Grade 25, Step 1 $42,636.96

This position is contingent upon ongoing and available funding.

Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1.

The College of Southern Nevada offers a generous benefit package, including an excellent 19.25% PERS retirement plan (a defined benefit plan), vacation & sick leave benefits, 12 paid holidays, educational benefits, and health insurance plans that can be added with flexible spending accounts or health savings accounts. Supplemental options (long term care, short term disability, and legal). Tuition discounts at the Nevada System of Higher Education (NSHE) institutions. As well as tuition discounts for spouses, domestic partners, and dependents.  Perks encompassing on campus employee discounts, professional and personal development opportunities; and statewide employee purchase programs.  Join a dynamic team investing in our future, Students First.​

Exempt

Full-Time Equivalent 

Required Attachment(s)

To be considered for this position, please upload the following documents to your application: 

• Resume - List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

• Cover letter

• Unofficial College Transcripts (optional) - If you have not graduated, please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the job posting.

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Browse Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Browse Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59 pm the day prior to the position close date.

For more details on this position, please visit our website: My Career at CSN.

CSN is an Equal Employment Opportunity/Affirmative Action institution. For more information, visit http://www.csn.edu/nondiscrimination.

Posting Close Date

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.  

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.  

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.  

Schedules are subject to change based on organizational needs.  

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.