Technology Program Lead Job Listing at City of Edmonton in Edmonton, AB (Job ID 55098)

Description

Are you passionate about bridging the gap between field operations and digital innovation? Waste Services is looking for a Technology Program Lead to champion the modernization of our collection fleet. In this role, you will be the driving force behind the implementation and optimization of in-truck digital technologies that keep our City running smoothly and sustainably.

What will you do?

• Contribute to the development and implementation of a digitalization strategy for Waste Collections
• Oversee the procurement, deployment, and lifecycle management of in-truck technology and asset management software
• Serve as the primary point of contact for external vendors and internal collaborators to coordinate repairs and system enhancements
• Troubleshoot complex technical issues and provide ongoing support to field and management staff
• Design and deliver engaging training materials and workshops to ensure high user adoption and competency
• Monitor technology performance and identify opportunities for system optimization and improvement
• Manage program budgets, track expenses, and reconcile vendor invoices to ensure cost-efficiency
• Other duties and responsibilities

Qualifications

• Diploma in Computer Science, Information Technology, Engineering, Business, or a related field
• Minimum three (3) years of experience in a technical support or IT-related role, ideally within a field operations environment
• Proven experience in troubleshooting and resolving hardware and software issues
• Experience managing and coordinating with external service providers and vendors
• Demonstrated experience in training and supporting end-users on new technology solutions

Assets:

• Experience with data analysis and reporting
• Previous experience in contract management

Skills required for success:

• Understanding of data management principles and experience with data analysis tools
• In-depth knowledge of specialized systems such as tablets, RFID readers, cameras, and DVRs
• Strong analytical skills to diagnose and resolve technical disruptions in a fast-paced environment
• Strong problem-solving and prioritization skills
• Exceptional interpersonal skills to build mutually beneficial relationships with crews, vendors, and partners
• Self-motivated with the ability to work under limited supervision and manage multiple tasks simultaneously
• Ability to stay current with evolving technology and learn new systems quickly
• Excellent verbal and written communication skills, with a proven ability to effectively negotiate and resolve conflict
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE) is a requirement for this position
• Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position
• Applicants may be tested 

Work Environment:

• Note, this position involves travel to various locations that are not all accessible via public transit
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences, and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 Permanent Full-Time position 

Hours of Work: 40 hours per week

Salary Range: $41.177 - $51.444 (Hourly); $85,977.580 - $107,415.070 (Annually)

Recruitment Consultant: SL/RF

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: IT Sourcing Analyst-8hrs
Posting Date: Apr 30, 2026
Closing Date: May 14, 2026 11:59:00 PM (MST)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: City Operations
Work Location(s): Kennedale Operations West, 12806-58 Street Edmonton

 Apply on company website