Systems Support Analyst Job Listing at City of Edmonton in Edmonton, AB (Job ID 53344)

Description

We're looking for a Systems Support Analyst to join a dynamic team at the City of Edmonton. You'll be the key player in optimizing and enhancing our SAP Ariba system, collaborating with various teams across the City, the Edmonton Police Service (EPS), and the Edmonton Public Library (EPL).

In this role, you'll be instrumental in shaping the future of our procure-to-pay process. You'll go beyond day-to-day support, proactively identifying and implementing improvements that will directly impact our $2 billion annual spend and over 3,500 suppliers. If you're a strategic thinker with a knack for data analysis and a passion for making systems work better, we want to hear from you.

What will you do?

• Review and approve Ariba license requests to ensure compliance with requested roles and completeness of required training
• Develop and maintain internal/external system onboarding and training guides/materials
• Provide onboarding to all new City purchasers and contract managers per the license role requests
• Onboard and provide refresher training to suppliers in their use of Ariba as required
• Provide refresher training to individuals in business areas in their day-to-day use of Ariba as required
• Proactively identify opportunities through data validation and gap analysis to apply best practises to the purchase order creation and advise business areas on solutions
• Lead complex technical issue resolution for suppliers, performing in-depth root cause analysis and collaborating with technical teams to implement permanent fixes and preventative measures if there is a user error and reassign to Technology & Integration if a system error
• Clear understanding of the systems to quickly and correctly determine root causes and solutions related to system issues for suppliers
• Responsible for troubleshooting system requests related to purchasing from system users on issues and errors encountered
• Engage with internal groups as required on issue resolution that is impacted by other areas such as Suppliers, SAP Ariba representatives, Technology & Integration, Contract Strategy, Legal Services, and Procurement as required
• Understand which types of requests require prioritization Remedy ticket and manage accordingly, ensuring effective ticket completion & close out based on service level commitments
• Complete and oversee the supplier enablement process for City, EPL & EPS
• Responsible for onboarding of all suppliers to transact on the Ariba platform including, ensuring all communications to suppliers are vetted and accurate, as well as, identifying and verifying issues between systems (ECC and SAP Ariba) by cross-referencing data supplied by business areas, which can impact suppliers and business areas; arrange and facilitate all meetings to clarify all of the issues
• Other related responsibilities