Supervisor, Integrated Collections Services Job Listing at City of Edmonton in Edmonton, AB (Job ID 55028)

Description

The Supervisor, Integrated Collections Services role is a high-impact leadership opportunity at the heart of the Waste Collection Services Section Leadership Team, where you will steer a cross-union team managing a massive portfolio of nearly 800,000 waste container assets across the City. Your critical mission will directly serve over 290,000 single-unit residences and 3,900+ multi-unit sites, guaranteeing essential customer service for all Edmonton residents. Beyond operational excellence, you will be a strategic driver, directly influencing low and stable Utility Rates and spearheading crucial environmental goals for waste reduction and diversion under the ambitious 25-year Waste Strategy. If you are ready to be the architect of success, implementing complex human, social, technical, and operational systems to deliver measurable results within a powerful 3-9 month window and thrive within a collective leadership framework, this is your chance.

What will you do?

• Manage and provide direction to a team of 15 members, including two in-scope supervisors and cross-union staff (CUPE Local 30 and CSU 52), while establishing and exemplifying a culture that aligns with the City Operations Vision and Cultural Commitments
• Develop, own, and manage all Container production and maintenance contracts (e.g., metal bins, plastic carts, refurbishment), with a combined value in excess of $100M, ensuring contract best practices and service delivery standards are met
• Exercise independent authority over recruitment, selection, and promotional processes, as well as managing dispute resolution and initiating disciplinary actions, up to and including dismissal proceedings
• Manage all union relationships, comprehending collective agreements, consulting with the union on dispute resolution, and formally responding to grievances brought forward within the work group
• Independently develop and implement comprehensive staff performance development plans, conduct regular performance appraisal reviews, and establish effective succession plans for the unit
• Determine budget requirements, monitor and manage costs, and organize and align all resources (people, equipment, money) to ensure prudent and effective use in the delivery of services
• Actively participate in the development of Section and Unit strategies by identifying trends, opportunities, and risks, and translating this strategy into executable operational plans
• Lead the implementation of continuous improvement strategies, conduct risk and trend analysis, and perform quality assurance activities to measure work quality and ensure the effectiveness of unit systems
• Ensure that all work adheres to City, OH&S, and ENVISO standards and guidelines, and participate in or lead investigations of serious safety incidents
• Act as the subject matter expert for the area, liaise with internal and external partners, and ensure timely response to 311, Council, and citizen concerns to fully integrate service delivery

Qualifications

• Bachelor's Degree or Diploma in Business, Environmental Science, or other related discipline
• Minimum of 5 years of progressively responsible experience in a leadership role within a large, complex unionized environment, combined with a minimum 5 years of experience in managing contracts and 5 years of experience in the waste management field
• Knowledge and experience in public-facing service, managing large operational contracts, collaborating with and managing internal and external service providers, and managing a large inventory of physical assets

Assets:

• Additional certification or coursework/training related to financial management, public administration, change management, or other leadership training would be an asset, as would certification or coursework/training related to contract management, operation management, and/or asset management

Skills required for success:

• High-level Leadership and Collaboration: Demonstrate high business acumen and strong leadership skills to effectively operate within a collective leadership framework and manage cross-functional collaboration with various operational areas
• Systems Implementation: Proven ability in systems thinking and implementing human, social, technical, and operational systems to drive success
• Operational and Asset Expertise: Deep understanding of logistics and operational systems related to asset management, service, and inventory, including knowledge of contract management processes and best practices.
• Essential Service Focus: Possess strong customer service skills, recognizing the direct impact of the role on delivering an essential service to all residents
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation, and inclusion
• Applicants may be tested

Conditions of employment & work environment:

• Up to: 1 permanent full-time position
• Hours of work: 36.9 hours per week, Monday - Friday
• Salary: $108,838.80 - $136,046.09 (Annually)
• This position is eligible for the EDO program (Earned Day Off)
• Valid Alberta Class 5 driver's license (or provincial equivalent)
• Obtaining and maintaining a City Driver's permit

The City of Edmonton values applicants with a diverse range of skills, experiences, and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits.

Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.

Recruitment Consultant: AS/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

LI#-AS1

Classification Title: ML2 - Waste Treatment
Posting Date: Apr 21, 2026
Closing Date: May 5, 2026 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: Management
Department: City Operations
Work Location(s): Kennedale Operations East, 5721 128 Avenue Edmonton T5A 2E8

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