Public Engagement Advisor Job Listing at City of Edmonton in Edmonton, AB (Job ID 52245)

Description

The City Operations Public Engagement team is looking for a dynamic and skilled Public Engagement Advisor to join the City Operations team! In this role, you will play a key part in delivering on the City's Public Engagement Policy, ensuring that the City engages with its residents and stakeholders in an authentic, meaningful, and inclusive way.

This position will primarily support the department's Edmonton Transit Service (ETS) branch, with a focus on leading public engagement for key public transit initiatives, such as ridership research and engagement, with a focus on equity analysis and customer satisfaction. At times, the position may also support other branches within City Operations' varied portfolio, including Waste Services; Parks and Roads Services; and Fleet and Facility Services.

In this role, you will be responsible for developing engagement strategies, plans, and tactics that are clear, effective, and transparent. This includes managing all aspects of public engagement activities, from developing materials and hosting events to analyzing feedback and reporting results.  Additionally, you will identify complex and sensitive issues that may impact engagement success and develop strategies to mitigate risk. 

If you are passionate about public engagement and thrive in a fast-paced environment, we encourage you to apply! 

What will you do?

The City of Edmonton is committed to the highest quality of meaningful public engagement with Edmontonians. Using your breadth of knowledge about best practices in public engagement and relationship building, you will support project teams in the planning, implementing, analysis and evaluation of public engagement processes. You will succeed in this role if you approach challenges with a curious, tenacious and service-minded attitude. Here are some of the key responsibilities: 

• Provide strategic advice and guidance to project/program teams, and business areas on public engagement best practices, frameworks, policies, tools, and techniques with achievable strategies, action plans and timelines
• Collaborate with the Senior Public Engagement Advisor to develop public engagement strategies and plans
• Work collaboratively with project/program teams to understand their engagement needs and identify resource requirements and timelines for public engagement, including approaches for building respectful and meaningful relationships with colleagues and community partners
• Implement both digital and in-person public engagement activities including the selection of approaches, tools and techniques and developing engagement material
• Plan, organize and facilitate public and stakeholder engagement events including implementing strategies to manage participant concerns and mitigate issues
• Identify and understand complex and sensitive public issues that may impact public engagement strategies and/or the City's reputation
• Gather, analyze and share public engagement feedback
• Encourage and evaluate engagement participation
• Participate in the development of policies, processes, and tools to support common and consistent engagement activities across the City
• Provide guidance and support to external public engagement consultants as required
• Provide support to the Senior Public Engagement Advisor, External Relations Advisor and Lead Strategists
• Perform other related duties as required