DATS Booking Agent Job Listing at City of Edmonton in Edmonton, AB (Job ID 50888)

Description

Do you take pride in your work? Do you enjoy conversing with the public?
Make a difference to the citizens of Edmonton!

We are looking for a Customer Service Champion to assist with booking door-to-door public transportation.

DATS (Dedicated Accessible Transit Service) Customer Care Centre Agents deliver quality information and services to the City of Edmonton citizens and DATS registrants in a timely, concise and courteous manner. This involves trip booking, registration, commendation and concerns, and providing information about DATS policy and procedures to customers.

What will you do?

• Ensure client satisfaction by processing trip requests electronically from DATS clients including receiving, processing and recording booking information, trip requests and cancellations via telephone, fax and telecommunications device
• Initiate first call resolution including problem solving by clarifying and assessing client needs
• Act as a positive and professional liaison by assisting with DATS registration and community relations
• Ensure client contentment by providing accurate policy and procedural information and assisting with trip planning
• Perform other related duties as required