Transformation Mgr-Sr Program Mgr Job Listing at City National Bank in Charlotte, NC (Job ID 11786)

Description

TRANSFORMATION MGR-SR PROGRAM MGR WHAT IS THE OPPORTUNITY? Position leads the strategic programs across the Consumer, Commercial and Private Banking segments by driving strategy execution and organizational change management (OCM) programs. Transformation initiatives may be related to revenue growth, cost or process efficiencies, customer experience, technical implementations and/or risk reduction. Initiatives require proficiency in business case analysis, process and operating model redesign, organizational change management, and structured project management. WHAT WILL YOU DO?

• Develops, manages and leads execution of three year strategic transformation program roadmap.
• Manages a portfolio of strategic initiatives and supporting program managers.
• Organizes, leads, and facilitates cross-LOB process design, measurement and re-engineering initiatives that will encompass an end to end analysis and future state design that requires specialized knowledge or skills critical to the redesign effort in a matrix leadership environment
• Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through CNB and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact
• Develops root cause analysis and business case for proposed strategy, technology, staff and structure changes, including cost estimates
• Provides advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results
• Manages implementation of major technology programs including design, build, test, deployment and control phases in an agile methodology
• May include the direct management of process analysts and consultants
• The sharing of lessons learned and best practices with others throughout the organization when appropriate

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 10 years of experience leading consumer and commercial banking strategic transformation programs for customer-facing or operations functions (e.g., account opening, client servicing, customer experience, compliance and risk management, etc.) - with deep subject matter expertise in consumer / commercial banking, wealth management and treasury management processes
• Minimum 7 years of experience with banking-related process and operating model redesign, major reorganizations, governance design, data analytics, and/or innovative change adoption programs)
• Minimum 7 years of prior consulting expertise, either at a major consulting firm (Deloitte, PwC, strategy houses, etc.) or as an internal consultant supporting EVP/SVP level executives

Additional Qualifications

• Experience in deploying digital platforms, integrated to CRM, document management and servicing platforms. Salesforce CRM and FIS / Bottomline servicing experience very strong positive.
• Extensive experience in consumer / commercial operating model evaluation and design
• Experience leading multiple transformations at regional or national banks
• Experience leading large multi-platform technology deployments, including full life-cycle management from concept through deployment - particular emphasis on structured delivery, complex integration and testing, agile development
• Technology strategy, core banking platform experience a strong +
• Proven experience at sourcing staff and building high performance teams
• Excellent executive communication skills, presentation development and delivery

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $141,830 - $263,408 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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