Manager Program Mgmt EPMO Job Listing at City National Bank in Phoenix, AZ (Job ID 10273)

Description

MANAGER PROGRAM MGMT EPMO
WHAT IS THE OPPORTUNITY? Position will organize and coordinate a portfolio of strategic initiatives and manage a team of program and project managers to ensure successful delivery within CNB's EPMO across the Consumer, Commercial and Private Banking Segments. The manager role will be required to quickly identify problem statement, analyze root cause issues, structure program resolution and manage team to successful completion. This position requires quick problem solving skills, ability to communicate across all levels of the bank and manage multiple complex programs. Transformation initiatives may be related to revenue growth, cost or process efficiencies, customer experience, technical implementations and/or risk reduction. Initiatives require proficiency in business case analysis, process and operating model redesign, organizational change management, and structured project management.
What you will do

• Formulate, organize and monitor interconnected projects. Determine suitable approach for tactical execution and manage delivery team / third party vendors.
• Manage a portfolio of transformational initiatives, aligning programs to strategic vision and measure, rank and prioritize projects. Provide reporting on program statuses, key risks and issues and tracking of business benefits. Report to senior executives and board. Manage a team of program / project managers.
• Organizes, leads, and facilitates cross-LOB process design, measurement and re-engineering initiatives that will encompass an end to end analysis and future state design that requires specialized knowledge or skills critical to the redesign effort in a matrix leadership environment
• Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through CNB and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact
• Develops root cause analysis and business case for proposed technology, staff and structure changes, including cost estimates
• Establishes standards for measuring performance against process requirements - Including the developing metrics that provide data for process management indicators for future improvement opportunities
• Provides advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results
• The sharing of lessons learned and best practices with others throughout the organization when appropriate

Must-Have*

• Bachelor's Degree or equivalent
• Minimum 10 years of experience leading consumer and commercial banking strategic transformation programs for customer-facing or operations functions - with general subject matter expertise in consumer / commercial banking, wealth management and treasury management
• Minimum 7 years of experience with banking-related process and operating model redesign, major reorganizations, governance design, data analytics, and/or innovative change adoption programs)
• Minimum 7 years of prior consulting expertise, either at a major consulting firm (Deloitte, PwC, strategy houses, etc.) or as an internal consultant supporting EVP/SVP level executives
• Minimum 3 years of experience managing a portfolio of programs with experience reporting into the C-Suite

Skills and Knowledge

• Experience in deploying digital platforms, integrated to CRM, document management and servicing platforms.
• Extensive experience in consumer / commercial banking operating model evaluation and design
• Experience leading multiple transformations at regional or national banks
• Experience leading large multi-platform technology deployments, including full life-cycle management from concept through deployment - particular emphasis on structured delivery, complex integration and testing, agile development
• Technology strategy, core banking platform experience a strong +
• Proven experience at sourcing staff and building high performance teams
• Excellent executive communication skills, presentation development and delivery

Compensation Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

*City National Bank does business in Miami and the state of Florida as CN Bank.

For more information about City National, visit cnb.com.
EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.

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