Group Operations Manager – Fraud Operations Job Listing at City National Bank in Los Angeles, CA (Job ID 102475)

Description

If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

The Opportunity

Lead a high-performing team to detect, prevent, and mitigate fraud risks across all banking channels (digital, retail, commercial). This role is critical in safeguarding CNB's assets, customers, and reputation by driving operational excellence, leveraging advanced analytics, and collaborating with cross-functional stakeholders.

The Responsibilities

• Strategic Leadership: Develop and execute fraud operations strategies aligned with CNBs risk appetite and regulatory requirements (e.g. OCC, FINRA, etc. ).
• Operational Oversight: Manage day-to-day fraud monitoring, investigation, and response activities, ensuring timely resolution of high-risk cases.
• Team Management: Lead, mentor, and scale team of fraud analysts, investigators, and operations specialists.
• Compliance & Reporting: Ensure adherence to anti-fraud policies, audit requirements, and regulatory mandates. Prepare executive reports on fraud trends, losses, and mitigation outcomes.
• Cross-Functional Collaboration: Work with Legal, Compliance, Customer Service, and Product teams to align fraud prevention with business goals.

The Qualifications

• Education: Bachelor's degree in Business, Finance, Criminology, or a related field. Advanced certifications (CFE, CAMS, CIFP) preferred.
• Experience: 10+ years in fraud management, financial crime, or risk operations, with 5+ years in a leadership role.
• Soft Skills: Strong decision-making, stakeholder management, and ability to thrive in a fast-paced environment.

This is the pay range that Magnit reasonably expects to pay for this position: $54.36/hour - $63.31/hour

Benefits: Medical, Dental, Vision, 401K