ECM Quality Control Manager Job Listing at City National Bank in Los Angeles, CA (Job ID 11147)

Description

ECM QUALITY CONTROL MANAGER WHAT IS THE OPPORTUNITY? Reporting up through CNB's Governance, Risk and Controls (GRC) division, the Enterprise Change Management Office (ECMO) is tasked with ensuring a consistent, comprehensive and structured approach to managing change activities across the bank. This includes:

• Maintaining enterprise processes and procedures to support change risk management.
• Performing quality assurance on risk assessments, change status reports, data integrity, and readiness assessments during implementation.
• Monitoring and reporting on aggregate portfolios of change, assessing the Bank's ability to deliver change by reviewing changes in aggregate and considering interconnectivity and dependency between change drivers.
• Defining and maintaining centralized metrics to monitor and report on change to Board and Senior Management committees, providing visibility into emerging risks and advise senior management when change approaches or exceeds risk limits.
• Performing thematic analysis to provide insight into the enterprise change risk profile.
• Designates the ECM system of record and verifies its capabilities align with Policy and Procedure requirements.
• Providing guidance to Change Owners on change risk management and mitigation.
• Developing change risk management training for the 1LOD, Change Owners and ExecutivesThe ECM Quality Control (QC) Manager assists with the remit above via quality control activities that help ensure CNB's consistent adoption and execution of the new Enterprise Change Management policy and procedures.

WHAT WILL YOU DO?

• Assist the ECM SVP with the design and documentation of our QC Procedures / Playbook
• Ensuring the System of Record requirements support these Procedures as it's being built
• Responsible for leading and executing quality controls reviews of change initiatives throughout their lifecycle as managed within our system of record. This includes but is not limited to, reviewing, challenging and verifying the accuracy and relevance of data associated with each change during intake, on-going monitoring activities, at the time of launch readiness, sustainability and the change closure process.
• Providing reporting requirements that comprehensively capture QC results by business unit and/or change vertical for distribution to relevant stakeholders
• Effectively promote awareness of what "good" looks like with the relevant business lines through positive and collaborative relations with key stakeholders to discuss quality controls outputs and provide and solicit feedback
• Ensuring relevant Enterprise Change training aligns with our QC Procedures and adequately conveys the expectations of "good" change data to training recipients
• Maintain solid working relationships with first line of defense, second line of defense and Internal Audit
• Understand the CNB change life cycle and provide feedback to ECMO leadership to strive for continuous improvement and efficiencies
• Contribute to ad-hoc assignments and special projects

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 6 years of experience in risk management, internal audit, governance, quality control roles, and/or other complimentary capacities, preferably within the financial services industry, and/or with financial institutions' regulators
• Minimum 3 years of experience in the financial services or other regulated industry

Additional Qualifications

• Prior experience supporting large scale regulatory related initiatives, digital transformation, or technology implementations
• Ability to support multiple initiatives and balance resources and time concurrently to meet iterative requirements and changing priorities
• Organized, independent, and self-motivated with a team player attitude
• Excellent project and program planning skills
• Excellent interpersonal, verbal and written communication skills with demonstrated ability to effectively communicate with all levels of management
• Ability to identify, scope, and plan change initiatives, including IT improvements, business process improvements, or efficiency management
• Ability to translate a vision into strategic and tactical plans and execute resulting plans with little supervision
• Ability to collaborate with others to get work done through influence and prioritization.
• Proactive work style used to consistently communicate project status, issues and completion plans.
• Ability to identify issues and obstacles and determine potential solutions for consideration in succinct way
• Proficiency in MS Office, including Visio, Project
• Experience with Clarity PPM or other enterprise change/project management software

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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