Business Services Analyst II Job Listing at City National Bank in Newark, DE (Job ID 11313)

Description

BUSINESS SERVICES ANALYST II

WHAT IS THE OPPORTUNITY?

This colleague will serve as a key business production support resource to the Electronic Payment Operations team, with a strong emphasis on ACH. Responsibilities include learning and understanding the systems, processes and regulations utilized by the payment operations teams to address challenges, collaborate with stakeholders and identify improvement opportunities. This colleague will perform system administrative, configuration and reporting functions which are NOT the responsibility of Business and Technology Services. At its core, the Business Services Analyst role works to understand the needs of the Payment Operations organization and assist with solutiona.

WHAT WILL YOU DO?

• Respond to incidents quickly to minimize downtime or disruptions; engage appropriate internal/external parties, attempt to diagnose and resolve minor issues.
• Ensure application uptime, monitor performance and run health checks. Help end users with problems or questions about how their application(s) is performing.
• Develop and support the delivery of information to assist tactical and strategic programs.
• Coordinate and obtain access to systems and identify technical resources for production and project support.
• Assist with Access Management and Privileged Access controls; establish new user credentials, unlock accounts, and reset passwords for non-IAM Vendor applications,
• Support application/system upgrades, patches, configuration changes, testing, and disaster recovery engagements.
• Act as a bridge between the business users, technology, and vendors.
• This person is responsible for documentation of any project/activity assigned.
• This person may also be responsible for recommending, updating, or designing new reports and useful tools to aid production.
• This person may also have project requirement and oversight engagements.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Minimum 5 years experience in banking or financial services

Additional Qualifications

• Bachelors degree or equivalent experience.
• Prior banking experience.
• Prior ACH experience and Nacha familiarity; Nacha certification (AAP and/or APRP) a plus.
• Excellent verbal and written communication skills.
• Self-starter and collaborative teammate with strong problem-solving skills.
• Ability to work effectively under pressure in a deadline drive environment
• Strong organizational skills and attention to detail
• Strong knowledge in MS Word, Excel and MS Access.
• Strong knowledge of PC computing environments, experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects helpful.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $34.55 - $55.19 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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