Banking Operations Specialist I Job Listing at City National Bank in Los Angeles, CA (Job ID 118180)

Description

If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

This role requires an onsite presence 5 days a week

The Opportunity

This position is responsible for conducting day-to-day support of the Deposit Operations department. Key responsibilities include the following: Day 2 Check Fraud, Collections, Deposit Account Control Agreements, and Electronic Check Adjustment related activities. Additional duties include case intake, investigation, follow-up, and resolution. Colleague will represent the department to both internal and external clients in response to inquiries and requests.

The Responsibilities

• Responsible for performing second day Check Fraud, Check Collections, Deposit Account Control Agreements, and Electronic Check Adjustment related activities utilizing various systems to assist in case intake, investigation, follow-up, and resolution.
• Utilize banking systems to review account/transaction histories, locate check copies, research deposits/offsets, and review affidavits.
• Responsible for processing new claims, faxing/emailing/mailing out hard copies of claim documentation, as well as performing follow-up to determine status of existing claims.
• Review and respond to inquiries regarding various functions within the unit.
• Provide a high level of customer service to both internal and external clients by providing accurate and concise information.
• Make wise, informed decisions within the guidelines of bank policy, department procedures and check requirements for negotiability.
• Ability to complete assigned duties timely and efficiently with minimal supervision. Provide feedback and update leadership regarding trends observed.

The Qualifications

• Minimum 1 year of experience in financial services.
• Minimum 1 year of experience with Outlook and Microsoft Office Applications.
• Must be able to work in an accurate and effective manner in a fast-paced deadline-oriented environment.
• Exercise good judgment in making decisions that impact client accounts and City National Bank operations.
• Good oral and written communication skills.
• Excellent organizational skills and detail oriented.
• Ability to multi-task while maintaining a high level of quality and efficiency.
• Requires knowledge of complex Bank products/processes and legal/regulatory requirements.
• Strong communications skills to handle complicated or sensitive information to clients, account officers, or other outside parties.
• Thorough knowledge of features of a check and characteristics of fraudulent items.
• Experience working in a fast-paced environment that demands strong organizational, technical, and interpersonal skills.

This is the pay range that Magnit reasonably expects to pay for this position: $25.00/hour - $33.00/hour

Benefits: Medical, Dental, Vision, 401K