Mobile Device Mgmt Admin Job Listing at Charter Schools USA in Fort Lauderdale, FL (Job ID 29318)

Description

Who We Are

Charter Schools USA (CSUSA) is one of the largest and highest ­performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.

Job Purpose

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life ™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. As a Mobile Device Management Administrator, you will be responsible for managing and maintaining Apple, Windows, Google devices within a K12 educational environment. They will leverage their expertise in MDM administration to ensure efficient device deployment, configuration, and ongoing management. The role requires a strong understanding of K12 requirements, excellent technical skills, and the ability to provide effective support to educators and administrators.

How You Will Impact Education

• Administer and maintain devices in a K12 educational setting, ensuring optimal performance, security, and usability.
• Oversee the deployment, configuration, and ongoing maintenance of Windows, Apple iOS and MacOS, and Chrome MDM platforms across the K12 educational environment, ensuring that all devices are properly managed and aligned with educational goals.
• Utilize MDM solutions, to deploy, configure, and manage devices, tailoring them to meet the unique needs of education.
• Develop and implement MDM strategies, policies, and procedures to streamline device provisioning, enrollment, management, and software distribution.
• Collaborate with IT staff, educators, and administrators to understand their requirements and provide technical support and guidance related to devices and MDM.
• Troubleshoot and resolve issues related to devices, MDM profiles, and software deployments, ensuring minimal disruption to educational activities.
• Stay informed about the latest technologies, MDM best practices, and educational technology trends, and recommend innovative solutions to enhance the educational experience.
• Conduct regular audits and assessments of devices and MDM configurations to ensure compliance with security standards, data protection regulations, and licensing requirements.
• Provide training and technical guidance to end-users, including teachers, staff, and students, to promote effective and efficient usage of devices and associated applications.
• Collaborate with vendors, service providers, and support to troubleshoot complex technical issues and coordinate repairs or replacements when necessary.
• Maintain accurate documentation, including device inventories, MDM configurations, support tickets, and knowledge base articles, to facilitate knowledge sharing and reference.
• Perform other duties as delegated by supervisor.
• Follow federal and state laws, as well as company policies.

Required Qualifications and Skills

• Proficient in Apple operating systems, software, and hardware, including macOS, iOS, iPadOS, and associated applications. Preferably experience with Mosyle or JAMF MDM platform.
• Proficient in Windows operating system, software, and hardware, including Windows 10, 11, and associated applications. Preferably experience with INTUNE platform.
• Proficient in Windows operating system, software, and hardware, including Chrome OS associated applications. Preferably experience with Google Admin platform.
• Strong understanding of Mobile Device Management (MDM) concepts, principles, and best practices.
• Experience with MDM administration, including device enrollment, configuration, and policy management.
• Knowledge of K12 educational technology requirements, including student privacy regulations and content filtering.
• Solid knowledge of networking concepts, protocols, and security principles.
• Ability to troubleshoot and resolve hardware and software issues.
• Familiarity with device imaging and deployment methods.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
• Excellent communication skills to interact with diverse stakeholders and provide clear technical guidance and support.
• Ability to prioritize tasks, manage time effectively, and work under pressure to meet deadlines.
• Continuous learning mindset to stay updated with the latest hardware technologies, MDM advancements, and educational technology trends.
• Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities.
• Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.

Job Requirements

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, or equivalent experience.
• Hold a certification in Apple technologies, such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT), or equivalent.
• Relevant certifications include Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Endpoint Administrator Associate, or similar.
• Familiarity with educational technology initiatives, including one-to-one device programs, digital classrooms, and remote learning environments.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate with technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and proactive, with a strong commitment to customer service and continuous improvement.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Commitment to company values.
• Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.
• May perform other duties assigned.

Work Environment

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

• Usual office working conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• No physical exertion required.
• Required to sit for long periods of time.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

FLSA Overtime Category

Job is exempt from the overtime provisions of the Fair Labor Standards Act.