The Housekeeping Supervisor is responsible for the operation of the Housekeeping Department during assigned shift. Direct supervision includes: Housekeeping Clerks, House Persons and Guest Room Attendants. The top priority of the Housekeeping Supervisor is to assure a superior guest experience, in terms of cleanliness of the hotel facility. This job plays a critical role in achieving the product goals of Cache Creek Casino Resort and in the development of people and experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Directs and participates in all functions of the housekeeping department to ensure maximum cleanliness of Cache Creek Casino Resort hotel facilities during assigned shift.
Assign duties, inspect rooms, investigate complaints regarding housekeeping service and equipment and take corrective action, take periodic inventories, screen applicants, train new employees.
Supervises assigned personnel and shift, controlling and ensuring consistent standards performance.
Responsible for all aspects of the assigned shift.
Obtains list of rooms to be cleaned daily, be on top of the rooms needed by the front desk through the day.
Conducts orientation policies, work procedures and follow with maintenance of equipment.
Inventories stock to ensure adequate supplies.
Makes recommendations to improve service and ensure more efficient operation.
Examines building to determinate need for repairs or replacement of furniture or equipment.
Attend staff meetings to discuss company policies and guest complaints.
Establish standards and procedures for work of housekeeping staff.
Records data regarding work assignments, inventories, personal actions and prepare periodic reports.
Ensures shift is operated in a manner to consistently achieve the standards set forth by management to ensure total guest satisfaction and exceptional product/property cleanliness.
Reviews and monitors work schedules to ensure staffing guidelines are followed and all business needs are covered
Maintains positive, friendly and caring attitude with arriving and departing guests, department personnel, colleagues and other property personnel.
Actively, openly, and continuously communicates with guests, prospective customers and employees.
Executes regular training and development of the team to ensure consistent delivery of high quality product maintenance (cleanliness).
Assures safety and security policies and procedures are consistently followed.
Works closely with all other departments.
May be required to assist other departments within the division.
Maintains a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.
Directly supervises 30 employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
- Must be able to accomplish assigned tasks with interruptions and within deadlines in a high pressure environment.
- Must be able to evaluate alternatives and make responsible decisions quickly
- Excellent time management and organizational skills
- Interpersonal skills with demonstrated patience, tact, and respect
- Strong communication and organizational skills and attention to detail a must
- Highly motivated, energetic and quality oriented
Education and/or Experience
High school diploma or general education degree (GED); Minimum requirement 6 months of previous supervisory experience in housekeeping and/or 6 months supervisory experience in a similar environment. Must have basic knowledge of leadership and supervisory skills and techniques, outstanding guest and employee relations skills, and the ability to remain calm and poised under pressure.
Ability to read and comprehend simple instructions, short correspondence, reports and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Position holder will need to read and interpret written instructions and employee handwriting. Ability to communicate using business tools (e.g. email, radio, phone etc.).
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve and handle situations involving several variables and resolve using provided guidelines and good judgment.
Must be at least 21 years of age
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee will be required to monitor employee performance, often through visual inspection. The employee will be expected to be able to visually distinguish among varying levels of cleanliness and colors.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and second-hand tobacco smoke. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. The employee will be required to spend a great deal of time indoors, in and around cleaning chemicals and supplies.
Apply on company website