Description
Summary
The Director of Analytics will guide the efforts of a cross functional team of analysts including both direct and indirect reports. The leader and team will use data to uncover opportunities, anticipate challenges, and deliver clear, actionable recommendations to improve profitability and enhance guest experience at Cache Creek Casino Resort. This role requires not just technical expertise, but the ability to communicate complex findings in a simple, persuasive way that drives action.
The Director of Analytics will anticipate business needs, identify revenue and efficiency opportunities, and craft strategies that directly impact the bottom line. This position will partner across all facets of the organization, develop a team of Analysts to think critically around performance, and serve as a strategic leader for the resort in instilling a culture of data-driven decision-making.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Act as the primary business advisor to operations leaders, ensuring data insights directly influence decision-making.
Translate complex analytics into simple, compelling business stories that resonate among leaders with varying degrees of exposure to data and analytics.
Present insights and recommendations with clarity, confidence, and an emphasis on measurable business impact.
Continuously monitor business performance across all gaming (slots, table games) and non-gaming departments (hospitality, F&B, other) to spot emerging trends, risks, and opportunities.
Develop forward-looking analyses, forecasting and scenarios to guide strategy, rather than just reporting on past performance.
Recommend and help implement initiatives that increase revenue, improve efficiency, or improve guest / employee experience.
Quantify the impact of strategic initiatives to align leadership and prioritize resources against the biggest opportunities.
Deliver real-time insights and dashboards on KPIs around gaming performance, hotel occupancy, labor utilization, and other key areas of resort operations.
Build and lead a team of analysts skilled in BI, predictive analytics, and data storytelling; instill a culture of curiosity and proactive problem-solving.
Partner with Finance, IT and Marketing counterparts to identify opportunities to integrate new data sources and improve processes around data storage / access.
Train operators to leverage analytical tools effectively in daily decision-making.
Ensure consistency in metrics and data definitions across the enterprise.
Ability to adapt to business needs; willingness to be tactical and hands-on with data when needed, while maintaining long-term strategic vision of Analytics' role.
Ability to prioritize projects across multiple stakeholders and efficiently utilize time and resources.
Supervisory Responsibilities
Directs a team of two analysts and indirectly guides analysts in IT and Marketing. Responsible for the overall direction, coordination, and evaluation of the analytics function. Carries out supervisory responsibilities in accordance with the organization's policies. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Bachelor's degree in Business, Analytics, Economics, or related field (Master's preferred), with a minimum of 7 years of job related analytics, business intelligence, or strategy experience, including must have a minimum of 3 years in a leadership role preferrably with direct reports; proven track record of delivering measurable revenue growth or cost savings through strategic use of data; experience in and passion for gaming and hospitality.
Language Skills
Exceptional communication and storytelling skills; ability to influence senior leaders with data-driven narratives and implement recommendations among front-line employees. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Mathematical Skills
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have Must have familiarity with data warehousing, cloud platforms, and enterprise reporting tools. Proficiency with Microsoft Excel and PowerPoint. Experience with integrating new data sources and improving data access processes. Advanced skills with BI tools and data platforms (e.g., Tableau, Power BI, SQL, Python, R).
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodation.
Work takes place in an office environment. The noise level in the work environment is usually quiet. There is occasional exposure to secondhand smoke on the casino gaming floor.
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