Provide beverage service in a friendly, courteous and timely manner resulting in guest satisfaction.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Promote Cache Creek Casino Resort in a positive manner.
Greet guests in a friendly and courteous manner and explain all special promotions.
Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction.
Must carry 14" service tray with maximum of 10 drinks.
Check and maintain proper setup and cleanliness of service station before, during and after shift.
Maintain cleanliness of guest areas at all times including removing empty glasses/bottles and cleaning ashtray.
Respond to guest inquiries regarding casino features, promotions, services and assistance.
Provide clear and understandable directions to casino resort facilities and nearby attractions.
May be required to work special events such as banquets, concerts, etc.
Must ring all beverages served into the POS system.
Follow the established rotation schedule for beverage service.
Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to diffuse anger, collect accurate information and solve customer concerns within casino resort guidelines.
Other duties as assigned.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Must have three months of customer service experience.
Must be at least 21 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License. TIPS Alcohol Awareness Certificate.
While performing the duties of this job, the employee is regularly required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
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