Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!
As a Partner Success Manager, you are the interlock between BMC's Customer Success Partner Programs and the delivery practice teams at our partners. The Partner Success Manager will own and coordinate activities in customer success partner programs, driving program implementation, tracking progress, and communicating effectively to cross-functional stakeholders. You will lead as a BMC brand ambassador, both internally and externally, building trust and confidence with customers, partners, and colleagues through integrity and professionalism.
Here is how, through this exciting role, you will contribute to BMC's and your own success:
• Cultivate and maintain strong relationships with partner delivery teams, ensuring alignment with BMC's indirect strategy.
• Onboard partners into new and existing Customer Success Partner Programs
• Develop Partner Success Plans for partners, executing plans to achieve goals and effectively communicate results to internal and/or external stakeholders.
• Review partner implementation opportunities and any gaps in skills
• Track partner active engagements, project timelines, and any associated risks.
• Track partner product training, certifications, and other investments BMC is making into partner practice helping to drive business outcomes for our partners.
• Understand partner challenges, identify opportunities for improvement, and share lessons learned both internally and externally.
• Facilitate and ensure ongoing communication and collaboration between internal and external parties, providing timely communications on significant issues and developments.
• Regular partner check-ins, QBR's, emails, and other communications maintaining accurate and detailed records of partner interactions and activities.
• Survey customers and measure partner against KPI's
• Maintain and map contacts in the partner ecosystem
• Drive simplification and continuous improvement in partner practices and processes
• Identify and share Partner Success Stories
To ensure you're set up for success, you will bring the following skillset & experience:
• 5+ years in a similar role in Services, Channel or Customer Success Organization
• Ability to draw insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
• Experience scheduling, leading and following up on regular virtual meetings.
• Experience developing and delivering MS PowerPoint presentations.
• Demonstrated ability to work in ambiguous situations and across organizational boundaries with audiences of all levels
• Experience working in a SaaS environment, with Salesforce, and BMC products
• Ability to have influence across organizations including senior stakeholders
• Strong written and verbal communication skills, particularly in the ability to synthesize complex issues/scenarios into easy-to-understand concepts for various stakeholders
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.CA-JG
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