Network Ops Control Specialist Job Listing at BMC Software in Jal. (Job ID 43102)

Description

"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Position Description:

The Network Ops Control Specialistis responsible for monitoring, troubleshooting, and debugging alerts for our Helix Cloud Systems. This individual takes ownership of alerts and makes sound judgment regarding the severity of the situation.  Uses well defined procedures and practices to determine appropriate actions to resolve monitored alerts. 

Primary Roles and Responsibilities:

• Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
• Primary point of contact for impact situations and escalation for wider team engagement.
• Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
• Provide Tier 1 level troubleshooting and isolation of application events.
• Ability to quickly assess the business and technical situation and enabled to make decisions
• Adept at both English verbal and written communication
• Ensure accuracy for all scheduled reports within Operations and proactively.
• Initiate corrective actions by opening tickets in the queue of the appropriate teams.
• Team player which includes mentoring and knowledge sharing across the team.
• Proactively identify opportunities for improvement and offer/create viable recommendations/options.

QUALIFICATION:

Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres

Our commitment to you! 

 

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

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