Knowledge & Content Manager Job Listing at BMC Software in MH (Job ID 43094)

Description

"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! Here is how, through this exciting role, YOU will contribute to BMC's and your own success: 
BMC OneCS Success Central integrates all Customer Success functions (Support, Customer Success Management, Education, and Professional Services) through a standardized Unified Service Delivery model. Success Central primarily focuses on two key areas – Product-Market-Fit (PMF) and Go-To-Market (GTM). 1. Product-Market-Fit determines the product's value proposition, and the price customers are willing to pay. We also ensure that our productized services are fit for purpose and aligned with our customers' and partners' desired goals. 2. Go-To-Market focuses on how we align our OneBMC unified service delivery model, empowering customers and partners with relevant content, processes, workflows, education, tools, and best practices aligned to the customer adoption journey.

BMC OneCS Success Central integrates all Customer Success functions (Support, Customer Success Management, Education, and Professional Services) through a standardized Unified Service Delivery model. Success Central primarily focuses on two key areas – Product-Market-Fit (PMF) and Go-To-Market (GTM).

1. Product-Market-Fit determines the product's value proposition, and the price customers are willing to pay. We also ensure that our productized services are fit for purpose and aligned with our customers' and partners' desired goals.
2. Go-To-Market focuses on how we align our OneBMC unified service delivery model, empowering customers and partners with relevant content, processes, workflows, education, tools, and best practices aligned to the customer adoption journey.
   
   Here is how.

• Overseeing the creation and review of Knowledge and Content Management for Customer Success colleague, customer and partner consumption
• Focus on outcome-based knowledge and content management, considering impact to BMC Customer Success VSEM and customer outcomes
• Support with resource allocation for new projects, ensuring that people with the appropriate skills and experience are assigned. Track, record and approve timesheets relating directly to resource allocation
• Proactively identify and contribute to delivery of process improvements
• Oversee delivery of projects relating to knowledge and content creation, to support our service offerings and proactive digital adoption campaigns
• Assisting with defining project scope, objectives, and deliverables
• Creating a detailed project timeline
• Monitoring project progress, ensuring adherence to timelines, and managing any deviations proactively
• Identify, assess, communicate and manage project risks and issues throughout the project lifecycle
• Adhere to project management best practices, methodologies, and quality assurance measures
• Staying informed about changes in BMC products, service offerings and deliverables, ensuring timely delivery and mitigating risks effectively

To ensure you're set up for success, you will bring the following skillset & experience:

• Strong communication skills, both written and verbal 
• Excellent organizational and time management abilities 
• Proficiency in creating detailed project timelines 
• Experience in monitoring project progress and managing deviations 
• Proficiency in tracking project activities and performance metrics 
• Good BMC product knowledge would be a benefit 
• Competence in resource allocation, time tracking, and approval processes 
• Ability to create clear, concise, and professional project documentation 
• Proficient in formatting and presenting information effectively 
• Strong editing and proofreading abilities to ensure quality and accuracy 
• Skill in translating technical information into easily understandable language 
• Ability to synthesize information from various sources into cohesive written materials 

Our commitment to you! 

 

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

 

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 3,315,400 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. 

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

CA-SD

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