Description
CareerArc Code CA-SG #LI-SG1 Hybrid: #LI-Hybrid This Is Helix. Powered by You.
At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC's infrastructure and showcase it to the customers – program is called BMC on BMC! BMC is looking for an Experienced Technical Support Engineer to join our amazing global IS&T team!
In this role, you'll be responsible for supporting BMC employees all over the globe, including troubleshooting, responding to tickets, and resolve hardware and software issues. You will be a part of our awesome support team, dedicated to ensuring the seamless operation of technology solutions for our employees worldwide.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
• Provide technical support and troubleshooting assistance to BMC employees across various departments and locations. • Respond promptly to support requests via ticketing systems, email, phone calls, and in-person interactions, ensuring timely resolution and customer satisfaction. • Diagnose and resolve hardware, software, and network-related issues, including desktops, laptops, mobile devices, printers, peripherals, and productivity applications. • Collaborate with cross-functional teams to escalate complex technical issues and coordinate resolution efforts to minimize downtime and productivity impact. • Install, configure, and maintain desktop operating systems, software applications, and business productivity tools, ensuring compliance with corporate security and IT policies. • Document support activities, solutions, and knowledge base articles to facilitate knowledge sharing and continuous improvement of support processes. To ensure you're set up for success, you will bring the following skillset & experience:
• 3-5 years of experience in technical support roles • Experience working in a corporate environment supporting internal users. • Proficiency in diagnosing and troubleshooting hardware, software, and network issues across Windows and Mac operating systems. • Ability to prioritize and manage multiple support requests concurrently while maintaining attention to detail and accuracy. • Customer-focused mindset with a commitment to delivering high-quality support services and exceeding user expectations. • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues in a fast-paced environment. • Great interpersonal and communication skills.
Whilst these are nice to have, our team can help you develop in the following skills:
• Experience with remote support tools and ticketing systems, such as ServiceNow, Remedy, or Jira Service Desk. • Familiarity with mobile device management (MDM) solutions and mobile device troubleshooting for iOS and Android platforms. • Basic understanding of networking concepts, protocols, and TCP/IP fundamentals. • Knowledge of ITIL best practices and service management principles, with experience working in an IT service desk environment. • B.Sc. in a related field, or equivalent certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,725,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Min salary 1,294,350 Mid point salary 1,725,800 Max salary 2,157,250 Min Salary - NEW 1,294,350 Max Salary - NEW 2,157,250recruiter_code
Apply on company website
Find Connections via Linkedin
