Description
CareerArc Code CA-MS #LI-MS2 Remote: #LI-Remote This Is Helix. Powered by You.
At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. The DSOM product line includes BMC's industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees' innovative ideas. So, if Innovation is close to your heart – this is the place for you! BMC Helix Digital Workplace is a next-generation, AI-powered experience platform that delivers intuitive, context-aware, and personalized interactions for employees across the enterprise. It enables seamless access to services, knowledge, and support—empowering employees to work efficiently anytime, anywhere, and on any device. Recognized by Gartner and Forrester for its leadership in digital workplace capabilities, BMC Helix stands at the forefront of transforming employee experiences through automation, intelligence, and unified service delivery.
As principal product manager on the Digital Workplace product, you will conduct customer research, define and deliver capabilities to enterprises and organizations. You will work across multiple teams in the company to ensure that we have a competitive product strategy and a plan to deliver releases in each quarter. Each day, you will work with an engineering team, designers, marketers and sales to build and deliver products that people and companies love.
You will be charged with delivering and driving adoption of world-class cloud applications. You love making products that delight customers. You understand that great products balance simplicity and robust features to solve real world problems. Saying “no” is as important as adding new features.
Job functions & responsibilities:
- Define and own the product vision, strategy, and roadmap for BMC Helix Digital Workplace (DWP), Digital Workplace Catalog, AI-powered Employee Navigator and Service Catalog Curator Agents.
- Lead the transformation from traditional ITSM/ESM workflows to intelligent, autonomous, AI-driven service experiences.
- Design, build, and scale Agentic AI applications, including end-to-end ownership from 0 → 1 product development and beyond.
- Define agentic architecture covering task planning, orchestration, tool usage, memory management, and feedback loops.
- Partner with engineering and data science teams to operationalize AI agents leveraging LLMs, RAG, and orchestration frameworks.
- Establish evaluation frameworks and KPIs for AI agents, including performance, accuracy, safety, and business impact.
- Act as a subject matter expert across BMC Helix suite: Helix Platform, ITSM, ESM, Business Workflows (BWF), Digital Workplace (DWP), and HelixGPT.
- Drive workflow and application development using BMC Helix Innovation Studio, ensuring scalable and reusable service designs.
- Own end-to-end product lifecycle: ideation, requirements definition, prioritization, development, launch, and continuous iteration.
- Translate business requirements into detailed product specifications, user stories, and acceptance criteria.
- Collaborate cross-functionally with engineering, UX, QA, sales, marketing, and customer success teams.
- Engage with enterprise customers to gather insights, validate solutions, and drive adoption.
- Support go-to-market strategies including product positioning, messaging, and enablement.
- Ensure responsible AI practices, including governance, explainability, compliance, and risk mitigation.
Experience required:
- Bachelor's degree in computer science or equivalent
- 12+ years of product management experience, preferably in enterprise SaaS environments
- 5+ years of experience in ITSM, ESM, and digital workplace platforms
- Proven track record of building and launching 0 → 1 products, especially AI/Agentic applications
- Strong hands-on experience with BMC Helix product suite, including Helix Platform, ITSM, ESM, BWF, Digital Workplace (DWP), and HelixGP
- Experience developing workflow-driven applications using BMC Helix Innovation Studio
- Deep understanding of Agentic AI concepts, including LLMs, prompt engineering, RAG, and agent orchestration frameworks
- Experience delivering AI-powered features/products into production environments
- Strong understanding of APIs, integrations, microservices, and cloud-native architectures
- Demonstrated ability to define product strategy and execute in agile development environments
- Strong analytical, problem-solving, and data-driven decision-making skills
- Excellent communication and stakeholder management skills across technical and business audiences
- Strong public speaking, writing and presentation skills. References to published blogs, webinars, patents etc. will be an add-on
Preferred experience and skills:
- Experience with IT Service Management or Enterprise Service Management
- Exposure to conversational AI, virtual agents, chatbots, and intelligent automation platforms
- Familiarity with AI evaluation techniques, experimentation frameworks, and product analytics tools
- Strong understanding of human-AI interaction design and user experience for AI-driven products
- Experience working with large-scale enterprise customers and complex system integrations
- Demonstrated ability to balance innovation with scalability, reliability, and enterprise-grade requirements
- Strong curiosity for emerging AI trends and ability to rapidly adapt to evolving technologies
- Proven leadership skills with the ability to influence without authority and drive cross-functional alignment
- MBA or equivalent business/strategy experience is a plus
#LI-Remote
Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is £ 82,500 - £ 137,500 Min salary 82,500 Mid point salary 110,000 Max salary 137,500 Min Salary - NEW 82,500 Max Salary - NEW 137,500
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