Description
CareerArc Code CA_UT #LI-UT1 Hybrid: #LI-Hybrid This Is Helix. Powered by You.
At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. As an AI Engineer, you'll design, build, and operationalize practical agentic AI solutions that improve how our Sales, Marketing, Customer Success, and Revenue Operations teams work You'll build copilots, intelligent agents, and automated workflows that sit inside the tools our teams use every day — including Microsoft Copilot, Copilot Studio, Claude, Power Platform, MS Fabric, Salesforce, and Snowflake You combine strong technical fundamentals with a deep understanding of business workflows, ensuring every AI solution you create is practical, adopted, and delivers measurable value.
Here is how, through this exciting role, YOU will contribute to Helix's and your own success:
- Design, build, and deploy AI copilots and intelligent agents using platforms such as Microsoft Copilot, Copilot Studio, HelixGPT, Claude, and Google Gemini
- Architect conversation flows, retrieval grounding, semantic memory, and business logic to solve real business problems
- Integrate Snowflake as a real-time knowledge and grounding layer to surface insights from internal and external data
- Select and apply the most appropriate LLMs, copilots, tools, and AI patterns based on use cases, performance, and enterprise AI standards
- Implement lightweight evaluation and quality checks including prompt iteration, grounding validation, and accuracy sampling
- Deliver AI capabilities incrementally, starting with priority use cases and scaling based on feedback and measurable outcomes
- Define, track, and optimize KPIs to measure AI adoption, productivity gains, and business value
- Hands-on experience building AI copilots or agents using Microsoft Copilot, Copilot Studio, Claude, Google Gemini, or similar platforms
- Strong Salesforce / CRM and GTM knowledge, including objects, automation, record relationships, and sales processes
- Experience using Snowflake for analytics, real-time insights, data grounding, or AI-driven use cases
- Solid foundations in Python, APIs, embeddings, and LLM integration patterns
- Strong understanding of Sales, Marketing, and Customer Success workflows, with the ability to design AI around real operational needs
- Comfort evaluating and working across multiple LLM vendors and AI tools
- Familiarity with engineering best practices such as Git, testing, logging, and monitoring
Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,841,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Min salary 2,130,750 Mid point salary 2,841,000 Max salary 3,551,250 Min Salary - NEW 2,092,500 Max Salary - NEW 3,487,500recruiter_code
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