Associate Director, New Student Program Job Listing at Bellevue College in Bellevue, WA (Job ID 15929)

Description

Position Summary  

The Associate Director of New Student Programs provides leadership and direction for New Student Orientation (NSO) and New Student Enrollment (NSE). Reporting to the Director of Outreach & Recruitment, this position supervises New Student Advisors and the New Student Orientation Specialist. This position plays a key role in building, sustaining, and evaluating student onboarding processes. The Associate Director balances strategic planning with hands-on outreach to prospective students, families, and community partners. 

Pay, Benefits & Work Schedule  

Position Salary Range: $78,777/year - $114,227/year

The salary information shown above is a general guideline only. The salary will be determined based on candidate's qualifications and related experience, as well as market and business considerations. Typically, new hire starts no higher than $87,639/year based on Bellevue College Exempt salary schedule. 

We offer comprehensive compensation package with salary and benefits as the main components. Generous benefits package is offered through Washington State plans that includes multiple medical, dental, life and disability coverage choices for employees and dependents; choices of retirement and deferred compensation plans; paid holidays, sick, and vacation plans; transit program, reduced tuition, employee discounts and memberships, etc.

The employee is scheduled to work 40 hours per workweek. This position may be eligible for overtime under the overtime provisions of the Fair Labor Standards Act. Positions with salaries below the WA State Salary Threshold is eligible for overtime pay. 

About The College  

Bellevue College is a vibrant, student-centered institution located just 10 miles east of Seattle. Serving one of the most diverse student populations in Washington - we are proud to reflect the global community we serve.

As an employer, Bellevue College is committed to fostering a workplace where employees feel valued, supported, and empowered. We believe that our faculty and staff are essential partners in fulfilling our mission, and we prioritize professional growth, collaboration, and innovation in everything we do. Employees at Bellevue College benefit from opportunities to expand their skills, contribute to meaningful work that changes lives, and engage in a community that is deeply committed to inclusion.

We are dedicated to creating an environment where creativity and innovation thrive, and where the contributions of every employee help shape both the success of our students and the vitality of the region. At Bellevue College, you will find a community that supports your goals, values your voice, and celebrates your impact.

For more about Bellevue College's impact, visit Facts at a Glance.

About the Department  

Guided by Bellevue College's mission to remove barriers, innovate boldly, and promote lifelong transformation, the Welcome Center and Outreach and Recruitment work in close partnership to support prospective students from first engagement through registration. Together, the department provides inclusive outreach, personalized guidance, and clear pathways to enrollment that empower students with the knowledge, skills, and confidence needed to begin and sustain their educational journey in an evolving world. 

Essential Functions  

Supervision and Operations Leadership

• Lead and direct New Student Advisors in achieving established new student onboarding goals, ensuring alignment with divisional and institutional priorities, under the direction of the Director of Outreach and Recruitment
• Provide leadership and supervision for the New Student Programs team to deliver timely, culturally responsive onboarding services to new students in-person, virtually, and over the phone
• Provide feedback, instruction, encouragement, and resource support to new student advising and orientation staff to enable continuous improvement and to promote optimum job performance, including analysis of appropriate professional development opportunities to ensure proper training
• Ensure that new student presentations and events have appropriate staffing and technology
• Develop, implement, and continuously refine onboarding models aligned with Guided Pathways and institutional priorities
• Direct and oversee NSO and NSE operations, including scheduling, staffing, registration review, orientation hold processes, and communications; ensure compliance, accuracy, and timely service delivery
• Provide leadership for the Department of Welcome Center in the absence of the Director
• Select and hire staff, make recommendations for disciplinary action, approve/deny leave requests, evaluate employee performance yearly, resolve grievances in consultation with HR, establish office expectations, and take corrective action
• Hire and train student workers in support of new student orientation and advising operations as needed
• Ensure team compliance with CRM data entry standards (e.g., Slate, Salesforce) to maintain data integrity across all recruitment activity
• Identify and implement process improvements to reduce duplication, increase efficiency, and improve the student experience

New Student Orientation and New Student Enrollment Coordination

• Lead the New Student Programs team in the design, development, and continuous improvement of new student program curriculum and materials
• Develop and implement assessment metrics to evaluate the effectiveness, access, and outcomes of NSO, NSE, and Pathway Workshops
• Use data to inform program improvements and ensure alignment with institutional enrollment and student success goals
• Prepare and present regular enrollment progress reports for the Director with recommended adjustments to strategy or staffing focus

New Student Advising

• Provide one-on-one new student advising to prospective and newly admitted students in person, by phone, and via Microsoft Teams, assisting with onboarding, educational planning, program and course selection, registration, placement interpretation, college policies and procedures, and referrals to campus resources.
• Monitor and track student progress using advising technologies, including TargetX, Degree Audit, and ctcLink (PeopleSoft)
• Assist and provide advocacy to students with administrative processes that impact their enrollment¿at Bellevue College
• Maintain confidential student records and ensure compliance with Family Educational Rights and Privacy Act (FERPA)

Collaboration and Campus Engagement

• Perform other duties as assigned

Minimum Qualifications  

• Bachelor's degree from an accredited college or university in Education, or a related field. Any combination of relevant education and/or experience may be substituted for the educational requirement on a year-for-year basis.
• Minimum of three (3) years of experience in higher education outreach, recruitment, admissions, or a closely related student services role  
• Demonstrated experience in a leadership capacity, which may include supervision of staff, student workers, or work study employees; coordination of teams during events; or serving in a lead role on projects or initiatives  
• Experience planning, coordinating, and executing outreach or recruitment events  
• Experience building and maintaining relationships with external partners, community organizations, or K-12 institutions

• Demonstrated experience with Customer Relationship 

  Management (CRM) systems or student information systems (e.g., Salesforce, or similar)  

• Effective written and verbal communication skills with the ability to present to diverse audiences  
• Ability to work a flexible schedule, including evenings and weekends, as recruitment activities require  
• Intermediate Microsoft Word, Excel, and Outlook skills
• Demonstrated ability to use computers for data entry, web applications, searching the internet, and resolving basic computer issues
• Valid driver's license, two (2) years of driving experience, and ability to travel for outreach activities 

 

Preferred Qualifications  

• Master's degree in Education, Higher Education Administration, Student Affairs, or a related field  
• Experience in a formal supervisory role with direct reports  
• Demonstrated experience developing or contributing to strategic enrollment or outreach plans  
• Demonstrated experience presenting and leading workshops to students, college staff, and faculty
• Familiarity with community college or transfer student recruitment pipelines  
• Bilingual or multilingual abilities preferred, reflecting the needs of the communities we serve  
• Experience with budget tracking or resource management in a higher education setting

Conditions of Employment  

Bellevue College intends to provide a drug-free, healthy, safe, and secure work and educational environment. Each employee is expected to report to work in an appropriate mental and physical condition to perform her/his/their assigned duties.

Bellevue College employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. 

Sexual Misconduct and Background Check:

Prior to start of employment, finalists(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington State Law.

Reference Check:

Reference checks may include, but are not limited to, contacting references and verification of work experience, and/or past job duties. 

Other Information  

• This position is NOT eligible for relocation allowance.
• This position is NOT eligible for sponsorship for employment-based visa.

How To Apply  

Applications received by 08/24/2026 will be given full consideration. Applications received after that date may be considered until the position is filled. 

All individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete. Any application that does not provide all requested information will not be considered for the position (only submit required documents with the application, additional documents will not be reviewed.) Please review Application Tips before applying. Current Bellevue College employees should apply the position through Employee Self Service.

Required application materials:   

• Attach a Cover Letter (min 1 pg., max 2 pgs.)
• Attach a Resume
• Complete Job Questionnaires 

Contact: 

If you have questions with regards to the application or the hiring process, please contact Office of Human Resources at jobs@bellevuecollege.edu. 

EEO Statement  

Bellevue College does not discriminate on the basis of race, color, national origin, language, ethnicity, religion, veteran status, sex, sexual orientation, including gender identity or expression, disability, or age in its programs and activities. Please see policy 4150 at www.bellevuecollege.edu/policies/. The following people have been designated to handle inquiries regarding non-discrimination policies: Title IX Coordinator, 425-564-2641, Office C227, and EEOC/504 Compliance Officer, 425-564-2178, Office B126. 

Applicants with disabilities who require assistance with the recruitment process may contact hraccommodations@bellevuecollege.edu .

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