Description
JOB PURPOSE OR MISSION: Responsible for the day-to-day management and operation of assigned Behavioral Health Services Program(s). Makes decisions, within guidelines, that could seriously affect the division, department and/or GHS System's financial and performance objectives and strategic results. Monitors the budget for area(s). Direct reports include supervisors, and staff employees including responsibility for performance reviews, hiring, disciplinary actions and terminations. Performs job for the age population served as defined in the department's scope of service.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
PERFORMANCE STANDARDS:
• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interests Guidelines, and the GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient/organizational records.
• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
• Sets goals and action plans to achieve objectives.
• Completes assignments following accepted procedures and practices, even when workloads and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness (integrity).
CRITERIA D: Performance Improvement - Employee actively participates in performance improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
• Utilizes data to plan new products and services.
• Strives to continuously improve all aspects of the business operation through quality improvement initiatives.
• Assures the accuracy of data, work, or information and contributes ideas and suggestions to improve approaches, methodologies, and productivity.
• Utilizes data to implement clinical and operational redesign efforts.
• Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
PERFORMANCE STANDARDS
• Demonstrates effective time management to promote productivity and cost efficiency.
• Uses material goods wisely, is conscious of the environment and is accountable for prudent use of our talents and financial resources.
• Develops appropriate budget(s) for areas of responsibility.
• Effectively manages budget(s) and continually monitors key cost areas.
CRITERIA F: Leadership – Employee demonstrates effective leadership by developing standards of performance, determining areas of responsibility and accountability and delegating authority.
PERFORMANCE STANDARDS
• Invites input from others and shares ownership and recognition.
• Inspires people by example and influences them to do and be their best.
• Inspires and encourages teamwork.
• Consistently executes applicable company policies, rules and regulations.
CRITERIA G: Operations Management – Employee demonstrates the ability to give clear and concise instructions as to assignment objectives and methods, and reviews results at all critical points.
PERFORMANCE STANDARDS
• Establishes clear work objectives that prioritize and focus employee efforts.
• Staff works area with appropriate numbers of qualified employees.
• Allocates and delegates work effectively to make efficient use of resources and employee capabilities.
CRITERIA H: Performance Management – Employee demonstrates an awareness of employees' development needs to improve work effectiveness, and insures that training and related programs are available to meet these needs.
PERFORMANCE STANDARDS
• Provides opportunity for skill development for employees.
• Provides ongoing performance feedback to employees and takes corrective action when necessary.
• Completes and conducts performance appraisals by established review date.
CRITERIA I: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
PERFORMANCE STANDARDS
• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Ensures that objectives of the program are administered.
PERFORMANCE STANDARDS:
• Ensures that established priorities for program(s) are carried out on a daily basis.
• Ensures that goals and objectives of the program(s) are consistent with the BRGMC's philosophy.
• Ensures that programatical measures for processes and expectations are carried out on a daily basis.
• Uses alternative methods of providing services to reduce program(s)-operating costs.
• Coordinates staffing needs of the program(s) with regards to market/seasonal changes.
2. Maintains an organized program to ensure efficiency, accuracy of work, and information flow.
PERFORMANCE STANDARDS:
• Monitors program(s) operations and recommends changes as needed.
• Ensures the efficient operation of the program(s).
• Utilizes available staff to maximize the effectiveness of the work performed.
• Reviews the compilation and analysis of program(s) data as necessary.
3. Demonstrates effectiveness in managing the activities of the program.
PERFORMANCE STANDARDS:
• Ensures staff members adhere to policies and procedures necessary to achieve program(s) objectives.
• Establishes and maintains an effective working relationship with management and other program(s).
• Maintains an effective performance improvement program(s).
• Manages supervisory and program(s) staff members.
4. Demonstrates effectiveness in controlling the daily activities of the program.
PERFORMANCE STANDARDS:
• Reviews the daily productivity of the program(s).
• Provides management and policy interpretation to supervisors.
• Communicates effectively and expresses information clearly.
• Encourages staff participation and communication in decision-making.
• Exhibits responsiveness to others in the organization at all levels.
5. Ensures that quality, patient-focused care is provided.
PERFORMANCE STANDARDS:
• Facilitates collaborative, interdisciplinary approach to planning care and evaluating outcomes, as evidenced by charting records and team feedback.
• Oversees department operations to ensure care delivery processes that make the patient the central focus and meet core standards, policies and procedures.
• Develops and monitors systems to assure patient/family teaching occurs and meets educational needs.
• Designs and maintains measures for continuous improvement of department.
6. Maintains staffing levels appropriate for patient census and acuity.
PERFORMANCE STANDARDS:
• Monitors and updates staffing plan as required by fluctuations in patient census.
• Effectively utilizes available staff to meet established standards based on census and acuity need on a 24-hour basis.
• Applies management theory and leadership skills to effectively manage employee performance and ensure accountability for individual and program performance.
• Follows disciplinary process to correct employee performance by developing action plan for improvement and defining time lines for change.
7. Implements strategies for resolving patient care problems with other members of the health care team.
PERFORMANCE STANDARDS:
• Effectively takes initiative and manages problem-solving situations.
• Responds to critical situations involving patient, staff and/or visitors and implements viable solutions.
• Demonstrates ability to prioritize and structure effective and timely solutions.
8. Performs other duties as assigned.
EXPERIENCE REQUIREMENTS
Prior supervisory or management experience preferred.
EDUCATIONAL REQUIREMENTS
Unit-specific training courses completed within 6 months in position.
National certification in area of expertise strongly preferred.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Licensed Clinical Social Worker (LCSW) in Louisiana.
Ability to supervise and train staff, including organizing, prioritizing, and scheduling work.
Ability to react calmly and effectively in emergency situations.
Ability to communicate effectively, both orally and in writing.
Knowledge of clinical operations and procedures.
Knowledge of related accreditation standards and regulatory requirements.
Ability to foster a cooperative work environment.
Employee development and performance management skills.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records without limitation both paper and electronic, employee health records, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality data, patient financial information, patient billing 3rd party, patient related complaints, information related to patient location, religious beliefs, employee prescriptions, and/or investigatory.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, administers medications/blood products, receives orders for patients, validates patients for any procedure/surgery, transports, monitors or observes patients for procedures including infusion pumps, monitors clinical alarms, and collects blood samples.
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