Banfield, The Pet Hospital Job - 44024264 | CareerArc
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Company: Banfield, The Pet Hospital
Location: Oklahoma City, OK
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

SUMMARY OF JOB PURPOSE AND FUNCTION:

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets.

ESSENTIAL RESPONSIBILITIES AND TASKS:

  •  Live and exemplify the Five Principles of Mars, Inc. within self and team.
  •  Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
  •  Serve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician.
  •  Hold or restrain pets during examination, treatment, or inoculation.
  •  Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
  •  Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).
  •  Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician.
  •  Clean the surgical suite and instruments.
  •  Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols
  •  Other job duties as assigned.

THE FIVE PRINCIPLES

  •  Quality – The consumer is our boss, quality is our work and value for money is our goal.
  •  Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  •  Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
  •  Efficiency – We use resources to the full, waste nothing and do only what we can do best.
  •  Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS COMPETENCIES

  • Leadership
  •  Customer Focus
  •  Peer Relationships
  •  Integrity & Trust  Action Oriented
  •  Preventative care and OWPs
  •  Communication Skills
  •  Client Service Skills  Priority Setting
  •  Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

  •  Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  •  Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
  •  Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  •  Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.
  •  Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
  •  Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
  •  Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
  •  Computer skills – Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILL DO)

  •  Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
  •  Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
  •  Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
  •  Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
  •  Independence – Able and willing to perform tasks and duties without supervision.
  •  Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

  •  Ability to work at a computer for long periods of time.
  •  Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
  •  Client needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
  •  Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
  •  The noise level in the work environment is moderately high.
  •  Requires sufficient ambulatory skills in order to perform duties while at hospital.
  •  Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  •  Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
  •  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  •  Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

  •  High School Diploma preferred.
  •  Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
  •  One year related experience required with customer service preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.


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