Banfield Pet Hospital Job - 44023991 | CareerArc
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Company: Banfield Pet Hospital
Location: Germantown, MD
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech


The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets.

 Live and exemplify the Five Principles of Mars, Inc. within self and team.
 Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
 Serve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician.
 Hold or restrain pets during examination, treatment, or inoculation.
 Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
 Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).
 Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician.
 Clean the surgical suite and instruments.
 Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols.
 Other job duties as assigned.

 Quality – The consumer is our boss, quality is our work and value for money is our goal.
 Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
 Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
 Efficiency – We use resources to the full, waste nothing and do only what we can do best.
 Freedom – We need freedom to shape our future; we need profit to remain free.

 Customer Focus
 Peer Relationships
 Integrity & Trust
 Action Oriented
 Listening

 Preventative care and OWPs
 Communication Skills
 Client Service Skills
 Priority Setting
 Time Management

 Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among
multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
 Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and
vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates
exceptionally strong written and verbal communication skills.
 Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly
and excels at cutting through confusion and turning chaos into order.
 Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Unusually
decisive in handling difficult problems. Translates problems into practical solutions.
 Client service skills – Consistently ensures the team provides the client with attentive, courteous and
informative service. Gains and shows personal satisfaction from delivering great service.
 Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or
diagram format. Can provide directions.
 Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent;
ability to convert units of measurement.
 Computer skills – Comfortably and confidently uses a computer and specialized software. Microsoft Word,
Excel, Access, Outlook, etc.

 Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding
solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on
additional responsibility when both big and small tasks need to be done.
 Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion,
and sound judgment.
 Cooperativeness – Willing to work with others, collaborating and compromising where necessary;
promptly share relevant information with others.
 Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
 Independence – Able and willing to perform tasks and duties without supervision.
 Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from
frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with
stressful situations.

 Ability to work at a computer for long periods of time.
 Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
 Client needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
 Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
 The noise level in the work environment is moderately high.
 Requires sufficient ambulatory skills in order to perform duties while at hospital.


 Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

 Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING

 High School Diploma preferred.

 Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

 One year related experience required with customer service preferred.

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