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The Systems Administrator 1 assists in the installations, configurations, and support Aveannas network and internet system. Helps maintains network hardware and software. Helps monitor network to ensure network availability to all users and performs necessary/scheduled maintenance to support network availability. Assists in the planning, coordination, and implementation of network security measures in order to protect data, software and hardware. Maintains and updates users securities and network access. Support Aveanna users at a tier II level.
Essential Job Functions
Resolving and logging tier II software and hardware related Solution Support calls.
Analyze and resolve tier II network requests and problems.
Maintain and administer computer networks and related computing environments at a tier II level.
Responsible for performing/scheduling all data backups and restores. This include maintaining documentations related to schedules and monitoring system backup logs.
Responsible for maintaining Active Directory accounts. This includes activating, de-activating, archiving and managing AD user groups and security levels.
Responsible maintaining file servers. Adding and archiving private and public shares as needed.
Responsible for maintaining and managing software licensing and updates. This includes servers, database, anti-virus, and encryption. This is a coordinated responsibility with the Infrastructure Manager.
Responsible for monitor/support FTP transmission with Aveanna trading partners.
Responsible for maintaining VPN accounts. This includes activating and deactivating, and troubleshooting VPN problems.
Responsible for maintaining/supporting Office365 user accounts and security of these accounts. This includes archiving terminated users.
Manage Aveanna internally developed application releases for users.
Review and analyze daily/weekly system logs for errors or performance issues.
Assists the Infrastructure leadership in the administration of business systems and servers.
Assist the IT Enterprise Logistics leadership with location moves and opening of new locations as it relates to Aveanna's network access.
Coach/assist in the training IT System Specialist.
Conducts all assignments as a professional and role model with a sense of urgency.
Uses professional communication and conflict resolution techniques as required.
References and reflects upon the Company mission, values, and strategic imperatives in completing and/or assigning all work.
Holds each team member accountable for expected results and carries out consequences as warranted.
Networks with similar titled colleagues externally.
High school diploma
High degree of professionalism and be able to work effectively with all employees and business associates.
Has good listening skills and ability to translate what they hear into questions back to the user to diagnosis the nature of problems.
Minimum 2 years of experience in the systems administration area (including load balancing), or 3 to 4 years of experience in level II end user computing support area
BS in computer science a plus
Healthcare experience preferable
Must be able to adhere to confidentiality standards and professional boundaries at all times
Attention to detail
Ability to remain calm and professional in stressful situations
Strong commitment to excellence
Quick-thinking and astute decision making skills
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Strong leadership skills
Ability to train staff
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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