The Intake Registered Nurse is responsible for entering new patients information, verifying insurance information, and completing all applicable admissions paperwork. Completion of the accounts includes, but is not limited to checking prescription validity, authorization validity, insurance requirements, demographics, patient needs, and notation prior to shipping orders of medical supplies.
Essential Job Functions
Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork
Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable
Identify patients' needs, clarify information, research every issue and provide solutions
Answer incoming calls for intake patients as well as assist with overflow as necessary.
Meet daily, monthly, and quarterly metrics and goals set by management
Communicate effectively with other departments to present solutions to any patient concerns.
Ensure work being performed meets internal and external compliance requirements
Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations.
Various clerical work including faxing, scanning, and copying
Must have eligible good-standing license (RN) for the state in which the clinician will practice.
Education or experience equivalent to a bachelor's degree in related field highly preferred
Experience in Certified Home Health preferred; knowledge of insurances a plus.
Must be able to adhere to confidentiality standards and professional boundaries at all times
Attention to detail
Ability to remain calm and professional in stressful situations
Strong commitment to excellence
Quick-thinking and astute decision making skills
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch
Performs duties in an office environment during agency operating hours
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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