PURPOSE OF THE POSITION:
Manage an Arby's restaurant to provide exceptional customer service and the attainment of agreed upon sales and profit goals, working within the framework of company values and policies.
(Top 5 should cover 80% of the important job functions)
Be fully staffed with the friendliest, most positive, and eager to help people. Ensure an effective work schedule, designed to build sales, is written by 5pm on Wednesday and posted Thursday by 5pm each week. Every customer leaves happy and all complaints are resolved. Train, trust and empower team to provide outstanding Quality, Friendliness, Cleanliness, Accuracy and Speed of Service. Responsible for the safety and security of all Arby's employees and customers. Attain the restaurant's Annual Operating Plan.
(other important duties/responsibilities)
Ensure consistent delivery of safe food on every shift by enforcing Arby's Safety First execution. Ensure consistent execution of Systems to maintain a clean, organized restaurant, prepared to deliver QF3. Purchase food, beverages and supplies as needed and oversee their preparation to insure that every product served meets our high standards of product quality. Maintain high standards by operating in accordance with established performance, profits and operating standards as outlined in the OSM. Use SMTP, AMTP and DFW effectively to develop and prepare team members and managers for growth opportunities. Identify and train shift managers. Demonstrate good working knowledge of all equipment, and assume responsibility for preventive maintenance of a restaurant. Ensure all marketing plans are executed on time and accurately to build repeat customer visits, including approved Local Store Marketing. Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives. Create an atmosphere of "Esprit de Corp." Responsible for training all employees on general cash control systems and general credit card security and maintaining a secure restaurant environment for credit card data. Complete semi-annual performance appraisals for all team members, shift managers and assistant managers. Responsible for administrative requirements and execution of all procedural guidelines.
Preferred: 1 year of experience as a Manager in the restaurant or retail industries.
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