Product Application Engineer-AI markets Job Listing at AMD in Aschheim, BY (Job ID 38970-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

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THE ROLE:

AMD is unwavering in our dedication to delivering an exceptional customer experience. We understand that ease of use and responsive customer support are essential ingredients in achieving this objective. As a valued member of the Data Center GPU & Accelerated Processing applications engineering organization, your role is pivotal in shaping and building the entire customer journey, from the very first point of contact through development and mass production.  In this customer-focused role, you will be working with AMD's Instinct™ line of GPU and Accelerated Processors being designed into super computers in North America and EMEA.  You will be responsible for building, managing, and motivating a world-class software applications support organization focused on proactively solving some of the world's hardest AI & HPC problems. Your contribution will play a vital part in cementing our reputation as a customer-centric company that is committed to excellence at every turn.

THE PERSON:

 A successful candidate is familiar with driving and sustaining best-in-class technical support and improving overall customer satisfaction through resolution and closure of escalated technical support issues and managing needed collaboration between the end customer, software development, field applications, product management, business development, and executive management.   

KEY RESPONSIBLITIES:

• Your primary responsibilities will be the customer technical engagement for AMD GPU and APU products for computing systems deployed at customers datacenters and labs.
• Technical authority on all AMD GPU and networking products, directly supporting Account Managers, Development Leads, and Product Managers to secure design wins, and to lead the technical discussions from design in/win all the way to product end of life.
• Actively establish the technical relationship with our customer's engineers, management, and architects at focus accounts
• You will be working cross-functionally with our organizations as well as ensuring a positive experience for external customers.
• Identify customer architectures and key product requirements in the AI/HPC markets.
• Provide onsite support to solve field issues in hardware and software manifested while customers' AI or HPC application runs.
• Familiarize yourself with performing hardware debug using oscilloscope, analyzers, and shell scripts to qualify, validate, and resolve AMD products deployed in customer systems.
• Lead the support of the product through the design-in phase all the way to the product end of life.
• Become a trusted advisor on technology to your customer and establish relationships to facilitate rapid resolution of issues and promote the highest levels of customer delight.
• Establish strong relationships and communication channels with internal teams.

 PREFERRED EXPERIENCE:

• 10+ years of work-related experience in the high-tech electronics industry in a system design role or technical customer support role.
• Proven understanding of power supply, high speed I/O, display, PCI express, Ethernet and various low speed I/O such as I2C, GPIO.
• Good understanding of high-speed signaling principals and concepts related to design.
• Proficiency in GPU programming languages such as ROCm, CUDA, or OpenCL.
• Proficient in programming languages such as C/C++, Linux, Bash, Java Script, or Python.
• System/board level debug and validation experience of various accelerators e.g. FPGA, GPU, APU, TPU.
• Moderate to strong system administration skills on Linux and Windows.
• Strong time-management skills for coordinating multiple initiatives, priorities, and implementations of new technology and products into very complex programs.
• Ability to present complex technical content to multi-tiered audience.
• Customer first mindset. Driven to meet or exceed customer expectations, resolve issues expeditiously and, when possible, proactively.
• Effective communication & presentation skills and comfortable in a customer-facing environment.
• Willingness to travel to customer locations or conferences to give on-site training, when required.
• Strong knowledge of AMD Data Center GPU products and their applications.
• Hands on experience with lab equipment like oscilloscopes, logic analyzers, BERT, power supplies, multi-meter.
• ARM or GPU development experience.
• MPI, compilers, and Deep Learning and/or AI experience.
• Multi-phase switching power supply validation experience is a strong plus.

ACADEMIC CREDENTIALS:

• MS or PHD in EE, CE, CS, Mathematics, or equivalent experience.

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.