Data Center Technician Job Listing at AMD in Kowloon (Job ID 89414-en-us)

Description

ADVANCE YOUR CAREER. ADVANCE THE WORLD.

At AMD, we believe technology can change lives for the better. It can heal us, entertain us, and make us more connected, productive, and understanding of the world around us. And we're looking for talent who feel the same: people who want to leave the planet better than they found it, those who don't shy away from humanity's challenges but are determined to help solve them.

AMD is powering the next generation of supercomputing, high-performance computing, cloud, and AI. Whether you're designing next-gen processors, enabling AI breakthroughs, or creating go-to-market plans, every role at AMD contributes to something bigger — technology that moves the world forward.

THE ROLE:

Data Center Technician is responsible for advanced hardware diagnostics, troubleshooting, repair, deployment, and operational support within enterprise and high-performance computing (HPC) data center environments. This role serves as a technical escalation point for complex incidents, ensuring system availability, service quality, and adherence to operational standards.

THE PERSON:

KEY RESPONSIBILITIES

Technical Operations

• Perform installation, configuration, maintenance, and decommissioning of servers, storage systems, networking equipment, GPU platforms, and supporting infrastructure.
• Execute hardware diagnostics and root cause analysis for server, network, storage, and accelerator-related issues.
• Troubleshoot complex hardware and firmware failures requiring advanced technical investigation.
• Perform component replacement and system validation activities while following approved procedures.

Incident and Escalation Management

• Serve as a Level 2 escalation resource for unresolved technical incidents.
• Analyze logs, alerts, and monitoring tools to identify root causes and corrective actions.
• Coordinate with engineering, vendors, and cross-functional teams to resolve high-impact issues.
• Ensure all incidents, repairs, and actions are accurately documented within ticketing systems.

Data Center Operations

• Support rack integration, cabling, power validation, inventory management, and equipment audits.
• Ensure compliance with data center standards, safety requirements, and change management processes.
• Monitor environmental conditions and infrastructure health.
• Participate in on-call support and operational response activities as required.

Process Improvement and Documentation

• Develop and maintain technical documentation, standard operating procedures (SOPs), and troubleshooting guides.
• Identify recurring issues and recommend preventive or corrective actions.
• Support technician training and knowledge-sharing initiatives.
• Participate in continuous improvement programs focused on operational efficiency and service quality.

Required Qualifications

• Associate degree in Information Technology, Computer Engineering, Electronics, or equivalent experience.
• 3+ years of experience supporting enterprise data center environments.
• Strong understanding of server hardware, storage systems, networking technologies, and operating systems.
• Experience troubleshooting hardware failures and performing component-level repairs.
• Familiarity with ticketing systems, asset management, and change control processes.
• Ability to read technical documentation and follow detailed procedures.
• Strong written and verbal communication skills.

PREFERRED EXPERIENCE:

• Experience supporting GPU-accelerated computing environments and AI/HPC infrastructure.
• Knowledge of Linux and Windows server administration.
• Familiarity with firmware management and hardware validation processes.
• Previous experience supporting large-scale cloud or enterprise data centers.
• Industry certifications such as CompTIA Server+, Network+, Dell, Cisco, HPE, Lenovo, or equivalent.

Key Competencies

• Advanced troubleshooting and root cause analysis
• Escalation ownership and incident management
• Hardware diagnostics and repair
• Process compliance and documentation
• Team collaboration and customer focus
• Critical thinking and decision making
• Time management and prioritization

Physical Requirements

• Ability to lift and move equipment up to 50 lbs.
• Ability to work in raised-floor and rack-based data center environments.
• Ability to stand, bend, and work in confined rack spaces for extended periods.

LOCATION:

Hong Kong, Remote

#LI-VJ1

Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD's “Responsible AI Policy” is available here.

This posting is for an existing vacancy.