Customer Quality Engineer (CQE) Job Listing at AMD in Shanghai (Job ID 86775-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING 

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.  Together, we advance your career.  

THE ROLE:

We are seeking a highly experienced Customer Quality Engineer (CQE) to lead customer-facing quality activities and drive cross-functional resolution of complex product and field issues. This role serves as the primary technical interface between customers and internal teams, ensuring product quality, reliability, and customer satisfaction across the full product lifecycle.

THE PERSON:

The ideal candidate will demonstrate strong leadership in root cause analysis, customer communication, and quality system implementation, while influencing design, manufacturing, and supplier processes.

KEY RESPONSIBILITIES:

• Act as the main point of contact for customer quality issues, escalations, audits, and scorecards.
• Manage customer communications for nonconformances, containment, interim actions and corrective plan.
• Own end-to-end compliant process: intake, triage, containment, root cause analysis, and verification of effectiveness.
• Lead structured problem-solving (8D), using 5-Why, Ishikawa, Pareto and DOE.
• Monitor key metrics (DPPM, AFR, LRR, MFR) and drive improvement plans.
• Partner with SQE, MQE and engineering team for quality excursion investigation and root cause analysis.
• Lead or support Kaizen events focusing on defect reduction, early defect discovery, and improve customer satisfaction.

PREFERRED EXPERIENCE:

• Experience supporting hyperscale/cloud customers or ODM/OEM ecosystem
• Strong expertise in quality methodologies: 8D, FMEA, CAPA, Six Sigma
• Knowledge of semiconductor, server, or system-level products
• Experience in Server platform design, and manufacturing processes
• Familiarity with Reliability testing (HTOL, stress testing, system validation)

ACADEMIC CREDENTIALS:

• Master's degree in Engineering, Quality and manufacturing related field.
• 15+ years of experience in Customer Quality / Supplier Quality / Reliability Engineering

LOCATION:

Shanghai, China

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD's “Responsible AI Policy” is available here.

This posting is for an existing vacancy.