Fulfillment Operations Analyst Job Listing at Academy Sports + Outdoors in Katy, TX (Job ID R306207)

Description

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Education:

• Bachelor's degree in a relevant field of study or equivalent years of related work experience required

Work Experiences:

• 3+ years of retail, store, DC, or other relevant operations experience required

Skills:

• Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
• Analytical, with strong problem-solving abilities and creative resolution skills
• Leads by example and models a passion for the business as well as demonstrates a proactive and solution-orientated style
• Self-motivated, with the ability to work on multiple projects in a fast-paced environment
• Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high-volume, fast-paced environment
• Excellent analytic skills with the ability to use key tools to dive deep and provide analysis consistently on performance metrics
• Strong Microsoft Office program experience, including Excel, Word, and PowerPoint
• Ability to analyze, organize and integrate large amounts of complex information into clear, concise presentations
• Ability to perform basic and complex math functions

Responsibilities:

• Manage the daily operation of all Academy.com fulfillment capabilities, including SFDC, SFS, BOPIS, STS, Special Order Firearms, and Drop Ship.
• Serve as the primary point of contact and technical support expert for Zebra Printers, Automatic Tape Machines, and Air Speed Devices across Store and DC Operations.
• Monitor, review and analyze daily integrations across multiple fulfillment systems (e.g., Sterling, Radial, Narvar, and WCS) to identify and triage anomalies. 
• Fulfillment Network Configuration (Ship to Home) – Review daily/weekly ship-to-home volume across the DC and Store network and adjust systemic “Distribution Group Priorities” where applicable to ensure a balanced workload across the network.
• Review, analyze, and action incoming ServiceNow Omnichannel Operations support tickets of varying SLA's to swift resolution.
• Manage key fulfillment KPIs (e.g., shipping lead times, throughput, cancellation rates) and hold fulfillment teams accountable for performance to these KPIs
• Manage Drop Ship performance and hold Vendors accountable for violating established service level agreements.
• Review and process Drop Ship invoices, reviewing costing to maximize Academy's profitability.
• Review bulk (quantity) orders and make strategic sourcing decisions to minimize internal costs and maximize profitability while preserving customer satisfaction - coordinating with internal and external teams as needed
• Support new fulfillment capabilities through direct involvement in technology projects: including driving business requirements, supporting testing efforts, fostering change management, and adapting business processes to support new capabilities
• Work directly with Customer Care to proactively address issues impacting customer orders – making recommendations on customer appeasements when appropriate
• Active participant in cross-functional collaboration sessions with other teams across the organization, primarily: IT, Store Operations, Merchandising, Logistics, and Customer Care
• Understand context-level data flows for key Academy.com systems, and leverage this understanding to triage issues and identify opportunities for improvement
•  Understand the way Omnichannel fits into Academy's multi-channel strategy
• Develop a thorough understanding of the Academy's policies, procedures, and safety rules
• Duties may change; team members may be required to perform other duties as assigned

Physical Requirements & Attendance

• Acceptable level of hearing and vision to perform job duties
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
• Regular attendance required

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.​