Wentworth-Douglass Hospital, a subsidiary of Massachusetts General Hospital, is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.
The Women's Health Nurse Navigator functions on the multidisciplinary team as an advocate, interpreter, educator, and counselor for the patient.
Review scheduled patients for relevant history and schedules pre-testing needed based on protocols and provider input.
Collaborates with patients/family/caregiver to assure adherence to the service/treatment plan with the goal of increasing patient's ability for self-management and shared decision making.
Triage telephone calls and portal messages from patients, relays provider responses to patients and provide education or schedule appointments with providers as indicated.
Provides expert nursing care which includes direct clinical practice, rooming, testing, assisting Provider with procedures, consultation and education.
Promotes collaboration between all members of the patient-centered care model to assure access to quality care, increase utilization of preventative care and integrative therapies.
Coach and help patients to remove barriers to care including but not limited to issues of insurance, transportation, financial resources and mental health and substance abuse treatment, so they may focus on getting the care they need.
Track labs/ appointments/testing for higher risk patients to ensure continuum of care.
Co-manages identified high-risk patients through patient assessment and coordination of care.
Participates in the education of patients/families/caregivers on the Patient-Centered Care Model of service.
Serve as a patient liaison, acting as a single point of contact for referring physicians, patients, and caregivers to provide resources and assistance with clinical and supportive services.
Serves as a liaison between the Center for Women's Health and Wellness patient and the other service lines within the WDHS and Partners network to provide seamless coordination of care.
Serves as an expert and resource to internal and external customers.
Works with the Practice Manager to identify and improve service to patients as well as opportunities to optimize patient experience.
Maintain working knowledge of clinical services offered within WDH and the Partners network to support referrals and education to women across life span.
Stays current of the latest Women's health developments and participate in growth of the program
- Establish and maintain positive working relationships with key internal and external customers (including physicians, midwives, nurses, social workers, business office staff, etc.).
- Serves as a clinical resource with expertise in the Women's services specialty.
- Works with marketing and outreach departments to educate referring physicians and facilities on available services.
- Provide community outreach in person and via social media
- Seeks new knowledge towards the progression of professional development.
- Provides educational opportunities to enhance performance level of colleagues.
- Collect data and use it to improve and prepare monthly reports on specific service activities.
- Performs miscellaneous job-related duties as assigned.
Experience Minimum Required
Five (5) years in nursing experience
Education Minimum Required
RN with BSN
Training Minimum Required
ARC or AHA BLS
Specific training for navigation or coordination of care for the surgical patients Knowledge of community resources
Special Skills Minimum Required
Conveys a positive team approach based on strong ethical values
Is highly motivated and self-directed with proven ability to function in autonomous, independent role
Possesses exceptional communication skills, compassionate and well respected by colleagues
Is patient focused, strong negotiator, detail oriented and flexible
Committed to continued learning and professional growth
Licensure and/or Certifications Required
Registered Nurse in the state of New Hampshire ARC or AHA BLS
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