Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
At Waste Management, we value the importance of establishing and maintaining a solid team of wonderful people that work well together. This means that we stand with one foot firmly planted in the present, while directing our eyes toward the future. To that end, we're always looking for great talent and, when we have the opportunity to do so, pipelining for future needs. This is one such occasion. This means that while we don't have a current Inbound-Outbound Account Manager opening to place someone into, we would love to explore how you may fit into this role when the time comes.
520 East Corporate Drive Ste 100 – Lewisville, TX 75057-6462
About the Job
In this position, you will become a retention expert! You'll split your time between inbound and outbound calls with our customer base to resolve issues and secure updated service level agreements, utilizing new technology to facilitate the outreach process. You will learn effective negotiation techniques that will enable you to “Save, secure, and convert” customers who want to cancel their contracts with us, thus becoming a save specialist!
About You (The Ideal Candidate)
You love using the phone and are passionate about working in a relaxed call center environment. You love to not only talk with people, but want to truly help them. We're looking for a customer champion - someone who wants to listen to their needs and find ways that we can continue to service them better than anyone else in the industry.
About the Team
You'd be working for an awesome manager, Holly Botyos (feel free to look her up on LinkedIn: https://www.linkedin.com/in/holly-botyos-53b366/) who has had a wonderful tenure with WM. Holly realizes that being on the phone all day can take its toll, which is why she adds variety to the work schedule. She allows time for follow-up with customers and outbound calls. She believes in a fun and engaging work environment, too. The team has potluck lunches every month. She awards recognition points for helping out, or just being a team player. Around the holidays, she has a fun event. This year, they enjoyed an amazing dinner and played at Top Golf! She likes to do little surprises for the team. Holly has created a fun, and winning, work culture.
About our Minimum Requirements
At a minimum, you will need to have a High School Diploma or GED (accredited).
About our Preferred Requirements
We'd prefer that you have at least one year of inside sales and/or customer service, ideally in a call center. If you're a recent college graduate with no working experience, we'd love to see some initiative from your college years, like internships or participating in groups or clubs that show your ability to take ownership of a project or situation and how you thrived.
About What We Will Offer You
We'll provide you with a competitive hourly rate and incentive plan that will motivate you to retain customers. While you're going through training, a portion of your target incentive compensation (target commissions) will be guaranteed as you ramp up (which is pretty awesome!).
You'll receive a top-notch benefits package, including Medical, Dental, Vision, Life Insurance and Short and Long Term Disability. You can participate in our Employee Stock Purchase Program (ESPP), a fantastic company match on 401K (4.5% with NO vesting period), and more! You'll also receive Paid Vacation, Holidays, and Personal Days.
About Next Steps
If this is a match made in heaven, then what are you waiting for?! Apply online right this instant! Make sure to upload your resume and include reasons why you've left past positions in the details of your application. We will review your application and if you're a fit, we will absolutely reach out to you!
Apply on company website