Valley Health Systems Job - 31532942 | CareerArc
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Company: Valley Health Systems
Location: Holyoke, MA
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech


The Family Ambassador is assigned to the Emergency Department waiting room to advocate for patients and their families by communicating issues and concerns and seeking resolution through appropriate channels. Provides compassionate communication, frequent updates on wait times and provides information and/or direction to patients and families with questions or problems. Ideal applicant will visibly demonstrate a high level of commitment to service excellence. REQUIREMENTS:# High School diploma or equivalent; 10-15 years of successful customer service experience; fluency in English and Spanish

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