UPS Job - 39109856 | CareerArc
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Company: UPS
Location: Louisville, KY
Career Level: Associate
Industries: Transportation, Logistics, Trucking


Job Title:  Customer Resolution Group Admin

Department:  Customer Resolution Group – Worldport, Louisville, KY 40213

Days:  Tuesday - Saturday                        Hours:  10:00am – 6:30pm                  Hours per Week:  40

Work Environment:  Office and warehouse environment.

Job Description: 

The Customer Resolution Group works with all Worldport Freight Facility Operations partners, CMC and SCS partners to support communication, freight movement and freight identification within the WFF and at all UPS SCS locations as required.

Locate freight within the WFF. Facilitate communications and alerts to all Internal and External partners as required to meet the customer's needs. Facilitate movement of freight within the WFF facility; provide alerts to partners as required, uses phone and email to support internal operational customers and external customers. Maintain communication with all SCS partners as required. Research transactions to help locate freight that has not reached destination.

Required Skills:

  • Microsoft office-Work, Outlook, Excel. 

  • Minimum of 45 wpm in typing.

  • Excellent written and oral communication skills.

Preferred Skills:

  • Maintain neat and well organized administrative work space. 

  • Organize and coordinate work with minimal supervision. 

  • Experienced in dealing with and responding to Customer Service issues.

Interpersonal Skills:  Ability to structure communications both verbal and written, professionally, keep communications brief and to the point. Work with multi-tiered personnel. Work in high stressed, fast paced arena, with minimal direct supervision. Must be a self-starter, excellent attendance.

Applicant must complete a Pymetrics assessment in order to be considered for this position.  An email from “UPS Recruitment” containing instructions will be sent to the email address associated with the application within 24-48 hours of supervisor approval.  Applicant will have 3 business days to complete the assessment.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

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