This position is designated as a Career Ladder recruitment, which means the hiring department can recruit and fill this role at different levels within the position classification series. Therefore, this position is currently posted as an Applications Programmer 3 (Recruit ID #29975954) and Applications Programmer 4 (Recruit ID #29854141). Applicants are encouraged to review both positions to determine the best match to your skills. All applicants will be assessed based on the minimum requirements for the recruitment for which they applied. If you wish to be considered in both pools or are unsure for which level to apply, please apply for both positions.
In support of the IT Service Management (ITSM) initiative, the Service Now Programmer will support the development and implementation of optimizing enterprise service management processes, and improving service delivery and collaboration within and across business functions. The Service Now Developer will serve as a developer for UC Riverside staff, faculty, and students configuring and building modules, forms, and workflows in the ServiceNow Platform to positively align with business strategies and affect business and student outcomes. This position will use the ITIL framework to provide technical assistance, workflow development, software configuration, customization, and web service integrations. This may also include providing administration, application development, maintenance, and technical support.
This position is classified as predominantly remote with occasional visits to campus as needed. Working hours will be based on Pacific Standard Time (PST).
The full salary range for the Service Now Developer is $68,500 - $123,900 annually. However, the expected pay scale for this position is UP TO $115,000 annually. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.
Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff.
As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of "Up to Date" Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment. Education Education Requirements Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required
Experience Experience Requirement 4 - 7 years of related experience. Required 4 -7 years experience with ServiceNow module implementation and support Preferred 4 - 7 years experience with ServiceNow IT Service Management (ITSM) Preferred 4 - 7 years experience with ServiceNow Customer Service Management (CSM) Preferred 4 - 7 years experience with ServiceNow IT Business Management (ITBM) Preferred
Special Conditions Special Condition Requirement Must pass a background check. Required Occasional travel for university related business meetings, conferences and/or professional development. Required Travel Outside of Normal Business Hours Required
Minimum Requirements Demonstrated software repository skills. Demonstrated testing and test planning skills.
Experience with planning for deployment and creation of feedback mechanisms.
Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts.
Thorough experience with identification and use of code libraries and open-source forums.
Thorough experience with common programming tools. Demonstrated ability to follow software specifications.
Demonstrates understanding of ServiceNow best practices in the platform and its capabilities.
Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.
Demonstrated effective communication and interpersonal skills.
Demonstrated ability to contribute technical narrative to grant proposals.
Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans.
Intermediate knowledge of secure software development.
Demonstrated ability to interface with management on a regular basis.
Demonstrated broad problem solving skills.
Preferred Qualifications Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
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