Senior Specialist, Conflict Education and Healing Job Listing at University of California in Santa Cruz, CA (Job ID 54155)

Description

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INITIAL REVIEW DATE (IRD)

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The IRD for this job is: 07-04-2023

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The UC Santa Cruz Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 700 team members spanning 4 major units and 36 departments. Deeply devoted to offering students a transformational educational experience, our division provides campus-wide coordination and leadership of student success programs, activities, and initiatives. We support students' development through a number of resources, services, and systems dedicated to providing direct student support.

The entirety of our work is grounded in educational equity, institutional responsibility, and an unfettered commitment to supporting the whole student. Guided by data and assessment, we aspire to ensure every student feels welcome, supported, and a sense of belonging during their time on campus. Our efforts are informed by robust and dynamic relationships with campus leadership, faculty, students, and staff from across the campus, reflecting the broad campus commitment to ensuring student success. Beyond UC Santa Cruz, our team is involved in numerous professional organizations and highly engaged in the local community.

The Dean of Students Office at UC Santa Cruz promotes personal development and successful navigation of campus life thereby strengthening the student experience. This is accomplished by facilitating partnerships, developing policies, creating meaningful opportunities, and providing direct support to cultivate a vibrant, healthy, and inclusive UCSC community.

The Office of Student Conduct and Conflict Education (OSCCE) is a newly established/re-envisioned office (previously the Office of Student Conduct and Community Standards) dedicated to just, equitable and student-centered approaches to the administration of student conduct and resolution of conflict. OSCCE provides multiple educational programs and pathways to support our diverse student body in navigating behavior change, improved decision making and resolving conflicts, in order to foster student success and a healthy campus community.

More information can be found at: https://deanofstudents.ucsc.edu

JOB SUMMARY

Utilizing advanced, specialized expertise, supports the development and implementation of Conflict Education and Healing programs offered through the Office of Student Conduct and Conflict Education (OSCCE); such programs may include but are not limited to restorative justice (RJ), University-wide Alcohol and other Drug (AOD) prevention and education programs, conflict mediation, conflict coaching, and shuttle diplomacy. Provides direction and guidance to lower-level Student Services professionals and student staff members in OSCCE.

APPOINTMENT INFORMATION

Budgeted Salary: $73,850 - $85,900 / Annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment 

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004565 (STDT LIFE DEV SPEC 4)

Travel:  Never or Rarely

JOB DUTIES

50% - Advanced Program Coordination

• Assumes responsibility for management and resolution of complex conflict education and healing cases requiring advanced skill and expertise (e.g., intercultural conflicts necessitating a high level of cultural fluency).
• Conducts intake meetings, reviews complaints, and frequently deliberates with colleagues over case selection and distribution. Maintains familiarity with various services both on- and off-campus, making referrals as appropriate.
• Effectively facilitates conflict education and healing programs of varying sizes, types, and participant compositions, culminating in resolutions that are appropriately educational, enable students to repair harm resulting from wrongdoing and/or conflict, and are otherwise in keeping with program objectives.
• Serves as primary coordinator for all student-facilitated conflict education and healing programs. Coordinates recruitment, selection, onboarding, and ongoing training for student facilitators. Develops standard operating procedures for student facilitators in the resolution of assigned cases. Supervises student facilitators. Assists in training Specialists for Conflict Education and Healing to serve as advisors to student facilitators in the resolution of assigned cases.
• Oversees reparative plans and remains directly involved with participants as these plans are worked through and completed.
• Provides intervention, facilitation, and mediation services to communities and/or student groups experiencing conflict. Engages with all pertinent parties (e.g., students, parents, staff, faculty, legal professionals, law enforcement professionals, etc.) as necessary in pursuit of resolution.
• Applies principles of student development in the administration of conflict education and healing programs. Advises students and makes referrals to appropriate resources and agencies both on- and off-campus. Ensures fair process, develops resolutions, and conducts follow-up as appropriate.

45% - Program Development and Administration

• Supports the Associate Director for Conflict Education and Healing in developing and administering the conflict education and healing programs offered by OSCCE including but not limited to restorative justice (RJ), University-wide Alcohol and other Drug (AOD) prevention and education programs such as Alcohol EDU and BASICS, the Responsible Action Plan (RAP), conflict mediation, conflict coaching, and shuttle diplomacy.
• Establishes protocols for gathering data and develops metrics for assessing data related to conflict education and healing programs using the student conduct database, Excel, and other tools as needed. Assists in the preparation of regular updates, synopses, and reports that accurately reflect the status and effectiveness of conflict education and healing programs, are suitable for circulation to various constituencies, and meet Clery and other compliance standards where and when applicable.
• Understands, interprets, and enforces University policy, housing regulations, and federal, state and local laws throughout conflict education and healing programs.
• Participates in ongoing review and revision of pertinent policies, websites, and staff training manuals.
• Assists with Federal, State, and UC audits on Clery, Title IX, and OSCCE activities as necessary.
• Works with highly sensitive, protected information with discretion and good judgment to maintain student confidentiality and attend to institutional risk-management concerns.
• Works regularly in the student conduct database, which includes preparation of case resolution letters and any other related documents. Provides backup system administrator support for the student conflict database on behalf of OSCCE and collaborating units such as the Behavioral Intervention Team, the Hate/Bias Response team, and the Division of Undergraduate Education. Assists with maintenance of and updates and modifications to the student conduct database.
• Interfaces regularly with CHES senior managers on complex cases involving residential students. Collaborates with other offices with a nexus to conflict education and healing programs (e.g., Title IX Office) as necessary.
• Serves as a resource for consultation and evaluation of emerging concerns to prevent or mitigate concerning student behavior and/or violation of policies.
• Educates members of the UCSC campus and the Santa Cruz community on the principles, methods, and outcomes of conflict education and healing programs. Assists with marketing activities to advertise and promote conflict education and healing programs. Represents and promotes the mission of OSCCE in various settings.
• Regularly participates in ongoing professional development opportunities including workshops, conferences, and webinars. Reviews relevant literature to remain current on emerging trends and issues in higher education. Maintains compliance with all Federal and State mandates regarding specialized student conduct training.
• Supports and takes on assignments on behalf of the Associate Dean of Students & Director of Student Conduct and Conflict Education as needed.

5% - Internal and External Engagement

• Attends all regularly scheduled professional staff meetings including but not limited to OSCCE team meetings, meetings with CHES personnel, and divisional meetings.
• Represents OSCCE on various campus committees as needed including but not limited to the Title IX Case Management Team, the Coordinated Community Response Team, the Slug Support Team, Student Handbook Review committee, We Are Slugs Team, Campus Clery Review committee, and the Behavioral Intervention Team (as needed).
• Regularly attends various meetings the concerns of which intersect with OSCCE interests and obligations.
• Serves as backup/proxy for the Associate Director for Conflict Education and Healing on university committees and work groups.
• Supports the Associate Director for Conflict Education and Healing in developing and delivering outcome-based training for all personnel responsible for conflict resolution within OSCCE and CHES, including but not limited to Senior Directors College Student Life, Associate Directors College Student Life, Associate Directors, Coordinators for Conduct and Education and Coordinators for Residential Education, and student staff members.
• Represents OSCCE as needed at the UC system-wide level.
• Represents OSCCE on campus, in the community, and in professional settings such as conferences and relevant professional organizations.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Thorough knowledge of student conflict education theory and practice (e.g., the spectrum of resolution options model, inclusive conflict excellence, restorative justice, mediation, conflict coaching, shuttle diplomacy, etc.) and its intersections with student conduct theory and practice (e.g., adjudication, legal issues in student conduct, etc.).
• Thorough knowledge of student development theory and scholarship.
• Familiarity with the law as it pertains to higher education, especially relating to student life, student conduct, due process, individual rights, liability issues, alternative dispute resolution, and privacy.
• Advanced knowledge of advising and counseling techniques.
• Demonstrated ability to interact effectively, productively and sensitively with students, faculty, staff and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and other relevant policies and best practices.
• Demonstrated technical skills sufficient to use and support the maintenance of a complex and secure database.
• Demonstrated ability to work independently on sensitive, confidential, often volatile, and complicated issues with tact and political acumen.
• Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
• Advanced abilities in project management, problem identification and reasoning skills.
• Advanced ability to develop original ideas to solve problems.
• Demonstrated knowledge of, commitment to and experience working with members of African, Black & Caribbean; Asian, Asian American & Pacific Islander; Chicanx/Latinx; Native/Indigenous; South West Asian & North African; Disabled/Neuro Diverse; Trans & Non-Binary; Queer; Undocumented and other historically marginalized or underrepresented communities. Successful candidates will demonstrate measurable experience employing practices/praxes grounded in intersectional approaches and understandings of identity and will possess knowledge of and insight about different religious traditions that intersect with many of the identities and communities listed above.

PREFERRED QUALIFICATIONS

• Graduate degree (e.g., master's, doctorate, graduate certificate) in higher education, student development, student conduct, conflict resolution, or another area relevant to the work of OSCCE.
• Professional certifications in knowledge and skill sets relevant to student conflict education (e.g., restorative justice, mediation, etc.)
• Professional affiliation with professional organizations such as Association for Student Conduct Administration (ASCA), ACPA-College Student Educators International, National Association of Student Personnel Administrators (NASPA), etc.
• Ability to speak, read, and write in both English and at least one additional language such as Spanish, Mandarin Chinese, Tagalog, Arabic, or other.
• Knowledge of common University-specific computer application programs (e.g., Advocate student conduct database, Google Suite).
• Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
• Knowledge of University policies, processes, and procedures.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Ability to respond to emergencies after hours as necessary.
• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Clery Act : This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f)).
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a <a href=https://policy.ucop.edu/doc/5000695/SARS-CoV-2_Covid-19>COVID-19 Vaccination Policy</a> covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.